Store Administrative Assistant ??????

Job Responsibility:

The role:

Reporting to the Store Manager. The Store Administrative Assistant is responsible for providing excellent administrative support to ensure all internal and external stakeholders receive timely and quality customer service and act as an important role of “bridge” between stores and headquarters to ensure smooth operation.

Major Responsibilities:

• Provide general administrative support in store, such as maintaining equipment and tools, following up on cleanliness and hygiene.
• Assist the Store Manager/Assistant Manager in properly handling cash collection, deposit, and reconciliation.
• Consolidate schedules of Store departments and assist the Store Manager in coordinating deployment of workforce.
• Prepare reports related to operations to identify opportunity areas for continuous improvement.
• Provide specific human resources support to ensure the payroll process runs smoothly, such as schedule verification, summarizing employee payroll issues and facilitating documentation management.
• Provide specific human resources assistance to guarantee a smooth on-boarding procedure, such as supporting recruitment, preboarding and training.
• Handle customers' complaints, deliver exceptional customer service and relate customer feedback to store managers if needed.
• Assist management to ensure all employees comply with H&S legislation to maintain a healthy and safe work environment.
• Responsible for assisting with the maintenance of store-level files confidentially.
• Facilitate implementation of company policies.
• Perform related tasks as required.
• All responsibilities may subject to adjustment on the company's sole discretion.

Knowledge, Skills, and Ability Requirements:

· Possess post-secondary academic certification, a bachelor's degree preferred.

· Minimum 1 years of relevant experience in customer service and/or store operations, ideally in retail business and enjoy working with people.

· Proved experience in handling customer inquiries and complaints.

· Strong customer focus and commitment to providing quality customer service.

· Result-oriented and self-motivated.

· Proficiency in MS Office tool includes Excel, PPT, and Word.

· Strong written and verbal communication skills in English, able to communicate in Chinese (Mandarin and/or Cantonese) is a MUST.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Retail: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• Chinese (required)

Work Location: In person