Underwriting Governance Specialist

Department : Underwriting

Location: Vancouver, Calgary, Toronto or Halifax

Reports To : Assistant Vice President, Underwriting Excellence

Company Overview:

Liberty Mutual Canada is the Canadian operation of Liberty Mutual Insurance Company. We offer a broad suite of commercial insurance products and solutions to mid-size and large Canadian companies with Canadian, North American and/or multinational risks. Liberty Mutual Canada has over 300 employees and services its clients coast-to-coast from our regional offices in Vancouver, Calgary, Toronto, Montreal and Halifax.

At Liberty Mutual Canada, diversity is about all of us. Our promise to you is a culture that is collaborative, rewarding and empowering. We are committed to attracting and retaining employees across all dimensions of diversity and believe that recognizing, appreciating, and applying the unique insights, perspectives and backgrounds of each person cultivates an atmosphere of trust and respect. At Liberty Mutual Canada, our values are to foster a high-performing, equitable and inclusive culture where the best talent of all backgrounds can bring their whole selves to work and succeed.

If you are unsure whether or not your experience matches every requirement below, we encourage you to apply anyway. We are looking for varied and diverse perspectives and experiences that we can add to our team!

Our core values guide all of our decision-making and come to life through our benefits and employee programs. We offer:

- A premier flexible work environment (a combination of on-site & remote work) supporting our employees in their pursuit of a healthy work-life balance

- Competitive health & dental benefits plan

- Market-leading pension plan

- Competitive time off policy

- External education & tuition reimbursement programs

- Employee & Family Assistance Programs

- An opportunity to get involved and become a member of one of our national employee committees – social responsibility, employee engagement, diversity, equity & inclusion

The Opportunity:

We are seeking an experienced Underwriting Governance Specialist to join our Canada Office of Underwriting team. In this role you will support monitoring, compliance, and governance activities for LMC Underwriting, helping to ensure underwriting processes meet internal standards and regulatory requirements. You will work closely with underwriting officers, reviewers, operational teams and the broader compliance community to identify issues, drive remediation, and maintain clear and current governance documentation.

Duties & Responsibilities:

• Manage the quarterly Canada Underwriting Quality Assurance process: coordinate Reviewer pool updates and assessment reassignment based on line of business and Reviewer capacity and monitor execution to achieve minimum 90% completion rate and no overdue action items.
• Track and follow up monthly on outstanding eRe completions using lists provided by the Reinsurance team.
• Play a central role in monitoring and supervisory activities for LMC Underwriting, including supporting monthly Operational Risk Management limits reviews.
• Consult with process and control owners to educate on identified deficiencies, verify corrective action plans are implemented, and ensure remediation is completed.
• Ensure compliance with all legal, regulatory and statutory underwriting requirements in a timely manner, escalating issues when appropriate.
• Support maintenance of governance and operational documentation: maintain process guidance and guidelines on Knowledge Center, assist Underwriting Officers with content management, and maintain Letters of Authority repository
• Maintain and populate key trackers and logs, including deliverables tracker, breach calibration log for Canada, and other compliance records as required.
• Coordinate the release of the monthly Underwriting Newsletter in partnership with Underwriting Officers and Marketing.
• Promote a culture that values incident reporting; assist with identification, escalation, documentation and remediation of incidents and control failures.
• Build and maintain strong working relationships across underwriting, compliance, legal, reinsurance and other relevant teams, and participate in the broader Liberty Compliance community.
• Maintain and enhance professional knowledge of relevant external regulatory, local and global risk developments and trends that affect Canada underwriting activities.
• Perform other duties as assigned by your Manager or Underwriting Officers.

Skills & Qualifications:

• Post-secondary degree or equivalent experience in a related field (e.g., business, finance, risk, law, insurance).
• Previous experience in underwriting operations, compliance, governance, or a similar risk/control role within insurance or financial services.
• Strong understanding of underwriting processes, quality assurance frameworks and regulatory requirements in Canada.
• Excellent communication and stakeholder management skills; able to consult, influence and educate owners at multiple levels.
• Strong organizational skills, attention to detail and proven ability to manage multiple monitoring and follow-up activities to strict deadlines.
• Proficiency with common office tools and experience maintaining tracking logs and knowledge repositories.
• Demonstrated ability to work both independently and as part of a team in a dynamic environment.

Liberty Mutual Canada is committed to pay transparency and fair, equitable hiring. For roles based in Ontario, we publish a Target Hiring Range in compliance with the Ontario Pay Transparency Act.

This posting is for an active, current vacancy

Target Hiring Range:

CAD $82,000 – $92,000 per year (base salary).

This range represents the expected annual base salary for this role, however, offers above the published maximum may be approved with appropriate business authorization. Final offers will be determined based on each candidate’s qualifications, relevant experience, internal equity, and the needs of the role. The posted range does not include variable compensation (bonus), allowances, or benefits. We encourage all qualified candidates to apply.

We do not use AI based screening tools in our hiring process. Candidates who complete an interview and remain under consideration may request, and will receive, feedback within 45 days.