Account Manager - Surgical Ophthalmology

How many companies can say they’ve been in business for over 179 years?

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 46,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location: Remote / Home-office based.

Preferred Candidate Location: Montreal (QC).

Coverage Area: Province of Quebec

Language Requirement: Proficiency in English is required; Bilingualism (English/French) is a significant asset for covering the Quebec/Montreal market.

What’s the role?

The Surgical Ophthalmology Account Manager is responsible for the generation of new business profits and loss (P&L) in a specific territory. Commits to an annual sales plan, writes specific objectives, and forecasts orders, and expected revenue on a monthly basis. The Surgical Ophthalmology Account Manager must develop excellent product knowledge and an awareness of market conditions. Must report on his/her activities weekly and must represent the company in keeping with the highest standards of business ethics and professionalism. The Surgical Ophthalmology Account Manager is responsible for communicating with management any ideas, market trends or competitive activities.

Sound Interesting?

Here’s What You’ll Do

• Attain or exceed yearly revenue quota and Profit & Loss for region of responsibility.
• Managing the entire sales process including lead generation, opportunity development, closing sales, installing equipment and providing post-sale support.
• Identify and engage key stakeholders, including surgeons, Operating Room (OR) directors, procurement teams, and hospital administrators.
• Prospect and convert new customers while managing and growing existing accounts.
• Conduct in-depth product demonstrations, highlighting the advanced features and clinical benefits of our surgical microscopes.
• Make scheduled personalized sales demonstrations to the Medical Doctors (MD) market in region of responsibility.
• Provide technical support and training to surgeons and OR staff on product applications.
• Conducting cold calls to initiate contact with potential clients and generate new business opportunities.
• Stay updated on ophthalmic surgical trends, competitive landscape, and industry advancements.
• Maintains analyzes and utilizes territory records and other information to efficiently organize, plan, execute and measure results.
• Build and maintain strong, long-term relationships with key accounts and decision-makers.
• Partner with marketing, clinical specialists, and customer support teams to enhance the customer experience.
• Act as a trusted advisor by providing consultative solutions tailored to surgeons' needs.
• Manage sales pipeline, forecast revenue, and track performance against targets.
• Utilize CRM tools to document customer interactions and sales activities.
• Educates and follows up with, Medical Doctors and staff members on the operation, utilization and application of our product to ensure overall customer satisfaction.
• Provide timely, accurate and constructive written and oral communications to management regarding expected sales and planned monthly activity.
• Be responsible and assist in market introductions and launches of new products planning
• Develop and implement synergy opportunities among other Zeiss team members, companies, Carl Zeiss field service and other corporate partners when such programs arise.
• All paperwork and other requested information should be furnished in a complete and timely manner.
• Assist / advise the local sales administration personnel, when necessary, on all matters pertaining to processing of customer orders, deliveries, etc.
• A good working relationship with colleagues, service and office personnel is vital.
• Maintain currency of and adhere to applicable Company and ISO 9001 processes and procedures.
• Abide by provincial and federal employment laws.

Do you qualify?

• Bachelor’s Degree in a scientific related field (health, biology, etc…), Engineering or equivalent
• Minimum three to five (3-5) years of sales experience in the Healthcare field is preferred.
• Experience working in the Ophthalmology industry is an asset.
• The ideal candidate will be proactive, results-driven with a hunter mindset.
• High level of technical/ clinical product knowledge.
• Ability to manage multiple tasks.
• In depth understanding of the ophthalmic surgical environment, including cataract and retinal procedures is an asset.
• Ability to understand and communicate complex technical product features
• Strong organizational and communication skills.
• Computer literacy in word processing, spreadsheet and database management.
• Exceptional negotiating and diplomacy skills.
• Develop expertise in product application and practice management implications.
• Safely operate a motor vehicle and maintain a valid motor vehicle license.
• Willingness to travel within the assigned territory (up to 50-70%).
• Ability to travel to the U.S.A. for training.

Working Environment

• Extensive travel is required by automobile and/or air. Must be willing to travel in Canada and internationally for training, meetings, exhibit support and coverage outside assigned territory.
• Must have a valid driver’s license and good driving record.
• The demonstration of product can require weekend work and frequent traveling.
• At times the company may move employees to different locations as requirements change.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• RRSP
• Employee Assistance Program
• Paid time off including vacation, personal, and sick days
• The list goes on!

As part of our recruitment process, we currently do not use Artificial Intelligence (AI) to assess applications or make hiring decisions. This job posting is for an existing vacancy.

The above is intended to describe the general content and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.

Your ZEISS Recruiting Team

Jo Anne Mittelman

As part of our recruitment process, we currently do not use Artificial Intelligence ( AI) to assess applications or make hiring decisions. This job posting is for an existing vacancy.

Accommodation

ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.