Operations Manager

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you.

As an Operations Manager within OSL, you will play a leading role optimizing end‑to‑end operations, strengthening cross-functional alignment, and elevating service delivery to both internal and external stakeholders in a fast-paced retail and direct sales environment. In this role, you play a critical part in ensuring the organization’s operational backbone remains strong, efficient, and scalable, directly influencing productivity, profitability, service quality, and the company’s ability to achieve aggressive growth targets.

This role operates through working with cross-functional team members to identify, analyze, optimize and document our functional processes to achieve more efficient operations and greater scalability.

CONTRACT: 18-MONTHS

Key Role Responsibilities

Operational Process Design Excellence

• Drive process modernization, standardization, and automation to improve efficiency, quality, accuracy, and scalability across operations.
• Document and communicate new processes or updates to impacted stakeholders.
• Work with internal partners to document and develop supporting process documentation for their departments.

Cross-Functional Partnership

• Partner closely with Finance, HR, IT, LP, Marcom and other corporate stakeholders to streamline workflows, resolve operational barriers, and deliver integrated solutions.
• Build strong relationships with field and corporate teams to ensure Operations is a proactive, solution‑oriented business partner.
• Establish effective communication channels and feedback loops across operational and corporate functions.

Process Improvement & Technology Enablement

• Partner with IT and business systems teams to evaluate, implement, and optimize operational technologies (e.g., ERP platforms, workflow automation tools).
• Drive user adoption, training, and change management for new systems and digital tools.
• Identify automation opportunities that reduce manual work, improve accuracy, and enhance scalability.

Project & Change Management

• Lead or support enterprise initiatives, transformation programs, and operational change efforts.
• Apply structured change management practices to ensure smooth adoption of new processes, systems, and policies.
• Ensure compliance with relevant industry regulations, legal requirements, and company policies through audits and governance practices.

What You Bring to the Table

• 5+ years of progressive experience in operations management, preferably within retail, direct sales, or similarly fast‑paced environments.
• Proven success leading teams, managing complex operational portfolios, and driving measurable business results.
• Strong analytical and financial acumen, with experience leveraging data to influence strategy and outcomes.
• Demonstrated ability to manage budgets, forecast performance, and improve profitability.
• Excellent communication and stakeholder management skills, with the ability to influence cross‑functional partners and senior leaders.
• Experience with ERP systems (e.g., SAP, Oracle), workflow automation tools, project management platforms, and operational analytics.
• Bachelor’s degree in business, Operations Management, or a related field; MBA or certifications (PMP, Lean Six Sigma) are assets.

What’s in it for you

• Competitive base salary : $75-$90K
• Career growth: Ongoing training, development, and programs to help you advance.
• Award-winning culture: Proud to be one of Canada’s Best Managed Companies for 8 years running - now a Platinum Club member.

The Interview Process

• Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.
• Step 2: The next step is an in-person interview with the hiring Director.
• Step 3: The final step is an in-person interview with the Director and extended team.

If this sounds like you and you’re excited to be a member of our team, please apply now.

We thank all interested applicants; however, only qualified candidates will be contacted. This position requires successful completion of a criminal background check. OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.

Disclaimer: As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment team. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. In compliance with Ontario’s Bill 190, we confirm that this posting represents a current existing vacancy within our organization.