Senior Director of Digital Customer Insights at Manuvie
Société Financière Manuvie
Join Manuvie as the Senior Director of Digital Customer Insights, driving strategic digital transformations that enhance customer experiences in a hybrid work setting. Your impact will stem from data-driven decision-making and robust storytelling. In this role, you will craft and implement the Digital Customer Leadership strategy, focusing on performance management and strategic alignment. Utilize your extensive experience in analytics and digital transformation to collaborate cross-functionally, ensuring effective execution across various business lines. Key Responsibilities:
- Define the digital customer leadership and execution strategy
- Develop success metrics and digital roadmaps
- Support senior leadership with performance narratives
- Drive improvement through KPI monitoring and analytics
- Conduct internal and external benchmarking
- Bachelor’s degree with an MBA preferred
- Significant experience in digital transformation strategy
- Strong analytical and strategic thinking skills
- Exceptional communicative and storytelling capabilities
- Familiarity with AI tools for analytics and decision-making
Vacancy posted 8 days ago
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