Inside Sales Representative

Job description

About Us

Locally owned and operated since 1996, Wiseworth Canada Industries Ltd. is the Master Distributor for Ingersoll Rand compressed air products, parts, and services across British Columbia, Alberta, the Yukon, and Northwest Territories.

We are proud to be the largest compressed air sales and service provider in Western Canada, recently recognized as Top Ingersoll Rand Distributor in North America and awarded the Consumer Choice Award for Business Excellence. Our partnership with Ingersoll Rand, the global leader in compressed air innovation, positions us as the supplier of choice in our industry. We are a team driven by respect, integrity, teamwork, and a passion for customer success.

The Opportunity

We are seeking a customer-focused and technically minded Inside Technical Sales Representative to join our growing team.

As the first point of contact for many of our customers, you will play a critical role in delivering an exceptional customer experience while directly supporting the sale of parts, equipment, tools and system accessories. You will also help promote our service solutions and preventative maintenance programs.

This position is much more than order entry. You will work closely with customers to understand their needs, identify the correct products and solutions, prepare quotations, coordinate orders, and ensure projects are completed accurately and on time. Success in this role requires excellent communication skills, strong attention to detail, technical aptitude, and a genuine desire to help customers succeed.

Job requirements

Key Responsibilities

Customer Service Excellence

• Deliver exceptional customer service through professional, responsive communication via telephone, email, and in person.

• Build long-term relationships by understanding customer needs and providing timely, value-added solutions.

• Follow up on quotations, customer inquiries, and outstanding opportunities to ensure a positive customer experience.

Technical Sales Support

• Identify customer requirements and recommend appropriate parts, equipment, tools, and system accessories.

• Prepare accurate quotations and process customer orders from initial inquiry through final invoicing.

• Promote Wiseworth service offerings, preventative maintenance programs, and genuine Ingersoll Rand replacement parts.

• Identify opportunities to highlight complementary products and services that improve customer reliability and operational performance.

Parts Identification & Order Management

• Research and identify replacement parts using technical manuals, online resources, manufacturer documentation, and business systems.

• Coordinate purchasing activities with suppliers to ensure product availability and accurate delivery commitments.

• Monitor customer orders and proactively communicate order status and expected delivery dates.

Inventory & Warehouse Support

• Assist with receiving, inspecting, organizing, and maintaining inventory.

• Support accurate picking, packing, shipping, and receiving activities.

• Help maintain a clean, organized, and safe warehouse and parts department.

• Participate in periodic inventory counts and inventory control initiatives.

Internal Collaboration

• Work closely with Account Managers, Service Coordinators, Purchasing, Technicians, and Operations to ensure seamless customer support.

• Communicate effectively across departments to resolve issues and exceed customer expectations.

• Support continuous improvement initiatives that improve efficiency, customer satisfaction, and overall business performance.

Business Systems & Administration

• Maintain accurate customer records, quotations, sales orders, purchase orders, and invoices using company ERP and CRM systems.

• Ensure documentation is complete, accurate, and processed in a timely manner.

• Support administrative activities associated with returns, warranty claims, freight coordination, and supplier communications.

Qualifications

• Minimum 2 years of experience in inside sales, industrial parts sales, customer service, or a related technical environment.

• Journeyman Parts Technician certification is an asset that will be strongly considered for this role.

• Mechanical aptitude with an interest in industrial equipment and technical products.

• Strong customer service orientation with a consultative, solution-focused approach.

• Excellent verbal and written communication skills.

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

• High attention to detail and commitment to producing accurate, high-quality work.

• Comfortable learning technical products, parts catalogues, and manufacturer documentation.

• Proficient with Microsoft Office and business software including ERP and CRM platforms.

• Experience within industrial distribution, compressed air, rotating equipment, pumps, motors, or mechanical equipment is considered a strong asset.

• Valid driver's licence.

• Forklift certification is considered an asset.

Compensation & Benefits

We offer a competitive compensation package designed to attract talented customer-focused professionals:

• Competitive salary based on experience.

• Sales commission with annual performance incentive opportunities.

• Comprehensive benefits program including extended health, dental, vision, life, and disability insurance.

• Company matching pension plan.

• Annual flex and wellness allowance.

• Paid vacation and sick days.

• Employee Assistance Program.

• Ongoing technical, product, and professional development training.

• Opportunities for career advancement within a growing organization.

Why Join Wiseworth?

At Wiseworth Canada, you will enjoy:

• The stability of working with a recognized industry leader.

• A collaborative and supportive team environment.

• Meaningful work that helps customers improve reliability and productivity.

• Opportunities for continuous learning and career development.

• Engaged leadership focused on innovation and continuous improvement.

• A workplace culture built on integrity, respect, accountability, and teamwork.

• The opportunity to represent premium products from one of the world's most respected industrial manufacturers.

If you enjoy helping customers, solving technical problems, building lasting relationships, and working as part of a high-performing team, we invite you to join Wiseworth Canada and build a rewarding career with us.

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