Senior Consultant, Business Process

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Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world‑class networks, AI‑powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting‑edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Be at the centre of Bell’s transformation and growth on the Corporate Services team. Enabling our industry‑leading businesses requires many teams working collaboratively, such as Corporate Security & Responsibility, Corporate Communications, Human Resources, Procurement, Strategic Business Transformation and Real Estate. You’ll be part of guiding strategic vision and hands‑on delivery of the business to drive our business forward and support groups and team members across the entire organization.

At Bell, your insights and experience will make an impact in bringing the best digital connections and next generation services to Canadians. Join us as we transform from a traditional telecommunications company to tech services and digital media leader.

Summary

The Senior Consultant, Business Process – AI & Automation is responsible for defining and advancing the AI and automation strategy across Human Resources. This role focuses on redesigning and optimizing end‑to‑end HR processes, translating enterprise priorities into a scalable roadmap, and delivering AI‑enabled, automated workflows across HR’s core technology ecosystem.

Acting as a key liaison between HR, Data Engineering & AI, and Technical Services, this role ensures alignment with enterprise standards, as well as security, privacy, and Responsible AI principles.

Key Responsibilities

• Develop and execute the vision, strategy, and multi‑year roadmap for HR’s business process automation and AI initiatives, aligned with enterprise priorities.
• Lead the end‑to‑end redesign of HR business processes, shifting from fragmented use cases to integrated, AI‑enabled workflows to improve efficiency, quality, and scalability, using tools such as Power Platform, Automation Anywhere, and Gemini Enterprise.
• Identify, assess, and prioritize opportunities to streamline, automate, or simplify HR processes , establishing standards, design patterns, and reusable components to enable scalable and consistent automation delivery.
• Serve as the primary business counterpart to Technical Services and Data Engineering & AI, aligning on architecture, system integrations, data access, and security, while balancing HR needs with enterprise standards and escalating risks and trade‑offs as required.
• Establish and manage HR automation and AI governance, ensuring all initiatives adhere to Responsible AI principles, data privacy obligations, risk management protocols, and security standards.
• Define and track key performance indicators to measure the value and success of use cases, providing executive‑level reporting on progress, outcomes, and opportunities.

Critical Qualifications

• Proven experience in defining and implementing AI and automation strategies, with a strong background in end‑to‑end business process redesign and optimization in a complex enterprise environment.
• Demonstrated experience leading the development and delivery of automation solutions using platforms such as Power Platform, Automation Anywhere, or similar enterprise tools.
• Experience working with core HR systems such as SAP HCM, SuccessFactors, ServiceNow, or equivalent platforms.
• Strong understanding of Responsible AI principles, data privacy, governance, and IT security standards.
• Proven ability to partner effectively with both technical and business stakeholders to drive complex initiatives, manage risks, and ensure alignment with enterprise architecture.
• Leadership experience, with the ability to provide strategic direction and technical guidance to teams and influence senior stakeholders.
• 5‑7+ years of experience in business process transformation, HR technology, or automation within a large enterprise environment.
• Bachelor’s degree in Business, Human Resources, Information Systems, Computer Science, Engineering, or a related field, or equivalent practical experience. An advanced degree (e.g., MBA or Master’s in a relevant discipline) is considered an asset.

Adequate knowledge of French is required for positions in Quebec.

Additional Information

Position Type: Management

Job Status: Regular - Full Time

Work Arrangement: Hybrid

Application Deadline: 06/16/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work‑life balance, Bell offers flexibility in work hours based on the business needs.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well‑being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or View email address on ca.talent.com to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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