Guest Experience Expert (Front Desk Agent)
Full-time
Autograph Collection/Courtyard by Marriott Hotel
Job Responsibility:
Description
RESPONSIBILITIES
- Complete all check-ins and check-outs of hotel guests in a timely fashion following proper settlement procedures.
- Communicates with all related departments regarding guest concerns.
- Directs all guest complaints and concerns to the appropriate department.
- Answers the switchboard and all other related phone duties in a polite and professional manner.
- Handles and completes daily cash summaries following credit policies as outlined by management.
- Ability and strong comfort level with computers and applications.
- Fully understands the front desk computer system and how all transactions are posted properly.
- Treats all guests in a courteous and friendly manner.
- Familiar with all programs and fully aware of how they work and how to explain and market them to guests.
- Records all guest reservations including group bookings and rooming lists, monitors room inventory on a daily basis. Familiar with rate tiers for all types of accommodations available and maximizes revenue with every check-in.
- Answers and follows up on all guest inquiries and/or complaints concerning the Hotel and its services in a polite and tactful manner.
- Reports all comments regardless of nature to management.
- Provides additional coverage and back-up for night audit shifts when required due to vacations, illness, leave of absences or when additional work needs to be completed.
- Assist with special projects for the Front Office
- Other duties as assigned
QUALIFICATIONS
- Minimum 1-2 year customer service experience
- Flexible and energetic with the ability to work under pressure
- Must have experience with Microsoft Word and Excel
- Ability to prioritize with strong data entry, analytical and communication skills.
- Ability to work with minimal supervision
- Excellent communication skills
- Exceptionally strong guest service skills to ensure superior guest service and satisfaction
- Team player who is able to recognize the value of both internal and external guests
- Proficiency in Microsoft Office applications
- Passion and drive to work, excel and grow in the Hospitality Industry
- Able to multitask and meet deadlines
- Must be able to work various shifts including morning, afternoon, evenings and weekends and holidays.
- Hospitality experience an asset
- Experience with Lighspeed or other PMS systems an asset
- Tourism/Hospitality Management Diploma or Post-Secondary Degree an asset
Why Concord?
Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations. If this is you, we want you to contact us... Now!
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Guest Experience Expert (Front Desk Agent) in Calgary, AB vacancy
- ...Downtown our associates ensure that every guest experience is a masterpiece, blending impeccable... ...collaboration with all departments, including Front Office, Housekeeping, Food & Beverage,... ...standards. Complete and monitor Front Desk scheduling based on forecasted occupancy....SuggestedLong term contractFull timeTemporary workShift work
$21 per hour
...Front Desk Care Coordinator – Lifemark Southland Leisure Centre Location: Southland Drive... ...satisfaction of being on a driven team of industry experts and building a reputation for being one... ...Deliver a professional front-desk experience by managing calls, greeting patients,...SuggestedPermanent employmentFull timeWork at officeFlexible hours- ...people to continually exceed the expectations of our members, creating meaningful and unique experiences, which sets us apart from the competition. Role: As a Guest Service Desk Assistant Volunteer, you will play an important part in ensuring a smooth, safe, and welcoming...SuggestedInternshipShift workWeekend workDay shiftAfternoon shiftWeekday work
- ...you love meeting new people and creating an experience that makes them want to come back? THE DRIPBaR Calgary is looking for a Front Office & Client Experience Specialist to be... ...location. This isn't your typical front-desk job. You'll be at the centre of the action—welcoming...Suggested
The DRIPBaR
Calgary, AB14 days ago $70k - $80k per year
...Oversee the complete operations of our Member Services (Front Desk), security desk, and Duty Managers, including hiring, payroll... ...special events within the Club, and build a seamless experience for members and guests when they arrive at the Club Maintain firsthand knowledge...SuggestedFull timeMonday to fridayFlexible hoursDay shiftAfternoon shift$22 - $26 per hour
...connecting with people. As our Weekend Property Experience & Showing Agent, you are the face of Ripple when it... ...how a property looks when you open the front door. You thrive when given complete... ...Not the right fit if: You want a desk job or a predictable administrative...Hourly payLong term contractFull timeCasual workInternshipImmediate startWork from homeWeekend workWeekday work- ...We’re hiring for two Part-Time Front Desk Associates (FDA) to join our Kensington St. Calgary team... ...clinic operations, and support our team of expert clinicians. You’ll play a vital role in creating a seamless client experience while actively contributing to the clinic’s...Long term contractPermanent employmentPart timeShift workWeekend workWeekday work
$17 - $19 per hour
...We’re looking for a Part-Time Front Desk Associate (FDA) to join Myo - 17th Ave! 17th Ave (1709... ...clinic operations, and support our team of expert clinicians. You’ll play a vital role in creating a seamless client experience while actively contributing to the clinic’s...Long term contractFull timePart timeShift workWeekend work- ...every day. We’re seeking a Front Office Administrator who will... ...a professional, welcoming experience and supporting smooth day-to-day... ...experience for employees and guests, we’d love to hear from you.... ...offices/personal offices/hotel desks. Organize and schedule meetings...Full timeWork at officeFlexible hoursShift work
- ...performance optimization . No prior AI experience is required. Key Responsibilities... ...golden reference solutions. Evaluate AI agents' ability to reason through complex codebases... ...apply. Availability Selected experts should be prepared to begin their first tasks...Remote jobFor contractors
$24.22 - $30.95 per hour
...accurate records. \n \n \n Exigences : \n \n En tant qu’expert en impôt, vous possédez au moins 2 ans d’expérience rémunérée... ...have a minimum of 2+ years of paid professional tax preparation experience. \n \n You will be asked to provide your CRA RepID (representative...ApprenticeshipSelf employmentRemote workFlexible hoursIntuit
Calgary, AB1 day ago- ...clients” as well as answering phones, greeting guests and keeping our spa prepared for our... ...Answer phones a greet guests at the front door Book appointments on a computer... ...light cleaning Qualifications Experience in child care preferred, but not required...Hourly payFull timeCasual work
- ...Description We are currently looking for a full-time team member to join our Front of House and Back of House operations. This role involves managing the customer experience, which includes greeting guests, providing service, and processing payments, as well as assisting with...Full time
PATISSERIES LOUISE
Calgary, AB20 days ago - ...Front of House Staff Nandos' is now hiring for Front of House... ...Nandoca that guides the Nando's experience at the register. The cashier accurately... ...shift. The cashier is a menu expert and guides customer selection... ...with our team to exceed our guests' expectations and to provide...Full timeCasual workShift work
- ...Convention Centre is looking to hire a casual Guest Services Assistant in the Guest Services... ...quickly and efficiently. * POS machine experience, strong math aptitude. Core Competencies... ...customer service-oriented environment. * Front line public and client interaction focused...For contractorsCasual workWork at officeWeekend workAfternoon shift
- ...Job Description The Customer Experience Leader is the execution lead of all customer... ...Maintains customer service areas, payment desks, and cash office processes, ensuring compliance... ...: Customers Consignment authors/agents and event vendors Adopt-a-School...Part timeWork at officeFlexible hoursAfternoon shiftEarly shift
- ...looking for reliable, friendly and hardworking Front of House (FOH) / Server Assistant team... .... Responsibilities: Greet and seat guests Help manage the seating chart Run... ...Restaurant or customer-service experience is an asset, but not required Training...Contract workPart timeAfternoon shiftWeekday work
$16 per hour
...Our stores are community hubs – somewhere to come and share an experience with your pet. You'll immediately notice a refreshing shopping... ...to add value to every life . When we say every life, we include guests and their pets. Employees and co-workers. Brand reps and vendors...Full timeImmediate startWork from homeShift workDay shiftAfternoon shift- ...the central hub of a dynamic corporate office? We are #hiring a Front Office Administrator for our BURNCO Head Office, reporting into... ...What we would like from you ~1–3 years of proven experience managing day-to-day administrative and reception duties ~ High...Permanent employmentFull timeWork at officeMonday to friday
$20 per hour
...dynamic and enthusiastic individuals to fill the crucial role of a Guest Services Manager . We want YOU to be a part of our exciting... ...individuals who ensure every client has an exceptional Tommy Gun’s experience from the moment they step through our doors. Position:...Hourly payFull time- ...the lounge. Your main goal is to ensure each guest who walks into the lounge is welcomed and looked... ...but also in our teams. Both our culinary and front of house staff members are made of people who work to make memorable experiences for our guests, from handcrafted dishes to...InternshipLocal area
- ...Responsibility: What the role is about: Reporting to the Program Lead, Sport, you will be providing positive, memorable, and safe experiences for all guests and athletes. You will be a sport product specialist, assist with bookings and check-ins for WinSport customers and external...Part timeWork at officeWeekend workAfternoon shift
$25 per hour
...Position Tile: Order Desk Support Reports To: Manager, Order Desk Wage: $25 / hour plus overtime Position Summary: This... ...peak operational periods. Qualifications: Administrative experience in a fast-paced office environment. Excellent organizational,...Full timeWork at office- ...retain the very best logistics and technical experts the world over. We love to promote from... ...performed primarily while seated at desk Qualifications This section lists... ...development plan as appropriate. Product Agent Job-Specific Performance Expectations...Full timeWork at officeWorldwide
- ...of people development, we are committed to the continuous learning and growth of our teams. The Guest Service Team is responsible for the delivery of the guest experience. This team is made of elevated sophistication & professionalism. Our Guest Service team is the producer...Full timeFlexible hours
$20 per hour
...centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over... ...ROLE We’re looking for travel enthusiasts with a passion for guest service for our depot in Calgary. You’ll be the face of our company...Hourly payLong term contractFull timeTemporary workLocal areaNight shiftWeekend work- ...create a positive, engaging environment that delivers exceptional experience for our customers. Here’s Where You’ll Have An Impact... ...cash drawer following company policies and procedures Maintain Front End Department merchandise Adhere to, and implement all applicable...Internship
$19.58 per hour
...Description Join Kal Tire as a Front Counter Sales Representative - Sales and Service Representative and help customers with their... ...products and services needs while delivering exceptional experiences. If you enjoy customer service and sales work that keeps you moving...Hourly payPermanent employmentFull timePart timeInternshipMonday to fridayShift work- ...Join our dynamic team as an Analyst, IT Service Desk! As the first point of contact, you’ll play a crucial role in ensuring smooth operations... ...team and organizational goals What You Bring ~1-2 years experience in a similar role in an IT department ~ Experience with IT...Full timeWork at officeRemote workWork from homeHome office
$20 - $25 per hour
...responsible for creating our delicious menu items perfectly every time for every guest. Cooks are responsible for ensuring that our most important people, our Guests, have an excellent Boston Pizza experience from start to finish. They also believe in championing a fun and safe...Hourly payWork at officeLocal areaFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Experience Expert (Front Desk Agent). Be the first to apply!
Related searches
- expert batiment Calgary, AB
- part time receptionist Calgary, AB
- service receptionist Calgary, AB
- corporate receptionist Calgary, AB
- receptionist administrative assistant Calgary, AB
- receptionist no experience Calgary, AB
- administrator receptionist Calgary, AB
- temporary receptionist Calgary, AB
- front desk receptionist Calgary, AB
- office administrator receptionist Calgary, AB