Business Analyst, Payroll Pension & Benefits

Requisition ID: 23333

Department: Finance and Corporate Services Dept.

Service: Payroll, Pensions & Benefits Service

Employment Type: 3 Full Time Temporary Positions (Up to December 31, 2027)

Work Hours: 35.00 /hours per week

Affiliation: MPE/New City MPE

Salary Information: $81,359.46 - $102,891.88 annually (2025 rates of pay)

Location: 100 Constellation, Nepean

Job Category: Finance & Accounting

Application Close: 19/08/2026

Job Summary

Payroll, Pensions & Benefits Services manages a $1.8 Billion payroll system and is responsible for the delivery of pay, time entry, pension and benefit services, and reimbursements to approximately 24,000 City, Police and Library employees.

You are responsible for providing professional expertise to the Payroll, Pensions and Benefits Service by analyzing and integrating business needs that include recommending and implementing new/enhanced functionality or technical solutions, ensuring legislated and contractual obligations are met, and identifying new or improved manual and automated processes to ensure effective and efficient payroll, pensions,and benefits services to employees.

As a business expert, you recommend and implement changes to improve the functionality of current technology (in relation to Payroll, Pensions and Benefits) andoperational processes. You coordinate and collaborate with ITS, Finance, Labour Relations, Human Resources, client departments and non-city groups in the ongoing operations that impact administration of pay, benefits and leave, and provides guidance and clarification to these groups on these issues.

Education And Experience

A 4-year university degree in finance, commerce, business administration, human resources management or related degree.

A minimum of five (5) years experience in business analysis, payroll, information systems administration, support or coordination.

KNOWLEDGE

• Corporate computer systems/applications including SAP
• Business analysis practices, techniques and report writing
• Financial and related City of Ottawa business practices
• Project management techniques and methodologies
• Canada Revenue Agency related statutes and regulations at advanced level
• Payroll, Pensions and Benefits technology products
• Information systems development processes and strategies
• Advanced knowledge of Microsoft Office Suite
• City of Ottawa collective agreements
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

Competencies, Skills And Abilities

• Work effectively under pressure of deadlines
• Demonstrated knowledge of technology opportunities within a service environment
• Function at an advanced level in analysis and problem solving
• Work independently within a team and develop realistic and innovative solutions
• Ability to provide technical leadership
• Communicate effectively on complex issues
• Use information systems tools to support business functions
• Strong interpersonal skills
• Excellent oral and written communication skills
• Work well under tight deadlines
• Thoroughness and initiative
• Customer service oriented, flexible

What You Need To Know

• Language Requirement: English oral, reading, writing
• Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check (Level 2) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.

Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre (email: View email address on ca.workus.org) at View phone number on ca.workus.org Employee Service Centre at View phone number on ca.workus.org or via email at ***email_hidden*** .