Microsoft Dynamics 365 CE Technical Solution Architect

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

We are seeking an experienced Dynamics 365 Customer Engagement/CRM Technical Solution Architect to lead our clients’ CRM implementation projects. This role will be responsible for driving presales activities, designing scalable CRM architectures, and guiding implementation teams to ensure high‑quality delivery for our clients.

Key responsibilities

• Lead end‑to‑end technical architecture and solution design for Microsoft Dynamics 365 CRM projects.
• Participate in presales activities, including requirement discussions, solution proposals, effort estimation, and technical presentations.
• Translate business requirements into scalable, secure, and maintainable technical solutions.
• Define integration strategies with external systems using Power Platform, Azure Logic Apps, and other technologies.
• Provide technical leadership to onshore and offshore development teams.
• Review solution designs, customization, plugins, workflows, and configurations to ensure adherence to best practices.
• Oversee data migration planning, data modeling, and data quality frameworks.
• Collaborate with project managers and stakeholders to ensure timely and successful project delivery.
• Troubleshoot and provide expert guidance on technical issues throughout the project lifecycle.
• Stay updated on the latest Dynamics 365 CRM and Power Platform capabilities and recommend improvements.

Required technical and professional expertise

• Strong technical expertise in Microsoft Dynamics 365 Customer Engagement/CRM solutions (Sales, Customer Insights, Customer Service, Contact Center, Field Service).
• Proven experience as a Technical Architect or Senior Developer leading CRM implementations.
• Expertise in Power Platform (Power Apps, Power Automate, Power BI).
• Strong knowledge of C#, .NET, JavaScript, and Azure Services.
• Experience with system integration (REST API, Azure Logic Apps, Service Bus, etc.).
• Experience working in Agile project environments.
• Excellent communication and stakeholder management skills.
• Ability to work with both local Canadian teams and global delivery teams.

Preferred technical and professional experience

• Microsoft certifications in Dynamics 365 Customer Engagement/CRM and Power Platform.
• Experience with large enterprise clients and international project delivery.
• Experience with Microsoft Copilot Studio / Agentic CRM.
• Experience in presales or consulting roles.
• Knowledge of data governance, security models, and solution compliance.

IBM is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.