Commercial Banking Service Director

Shape Commercial Banking client experiences as a bilingual Director at CIBC, combining operational excellence with strong people leadership. Your work arrangement will be discussed during the interview.This director role leads Client Onboarding & Service activities supporting clients across Canada. You will guide onboarding execution, strengthen coordination, manage escalations, and partner with sales, relationship management, and internal stakeholders. The work emphasizes client solutions, risk management, process consistency, and employee development.Key Responsibilities:
Oversee accurate onboarding and service process executionBalance service, risk management, and business prioritiesSupport straight-through processing and team effectivenessBuild capability through coaching and development planningImplement changes improving onboarding quality and consistencyRequirements:
Significant client onboarding, client service, or relationship management experienceCommercial Banking experience strongly preferredCash management or treasury solutions experience preferredDegree or diploma in Business, Finance, Accounting, or related fieldFrench and English fluency to serve clientsUse Commercial Banking expertise, process improvement, and inclusive leadership to strengthen CIBC’s client onboarding and service delivery.
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