Transfusion Field Service Management Role
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Werfen is seeking a Transfusion Field Service Management Role to lead teams in delivering exceptional service. This field-based position requires up to 80% travel across North America. In this management role, you will provide direction and support to a team of field service engineers dedicated to customer success. A strong background in service and support, with at least 7 years of experience—and 2 years in leadership—is essential. Your work will revolve around creating improved processes and solutions. Key Responsibilities:
- Oversee a dedicated team delivering quality field service
- Monitor KPIs and set performance objectives
- Implement technical initiatives for enhanced operations
- Tackle escalated customer issues with direct on-site action
- Assist engineers in troubleshooting technical challenges
- Associate's Degree in Electronics, Biomedical Engineering or similar
- Minimum 7 years in healthcare service environments
- Experience with Laboratory Information Systems and Data Management
- Proficiency in operating Windows and applications
- Strong leadership and mentorship abilities
Vacancy posted 8 days ago
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