Customer Service Technical Specialist

Job Responsibility:

CUSTOMER SERVICE TECHNICAL SPECIALIST / REPRÉSENTANT DU SERVICE À LA CLIENTÈLE

The Customer Service Technical Specialist will assist John Crane Canada customers with all aspects of purchases and repairs of Mechanical Seals.

This is a direct-hire position with a worldwide company that provides an excellent benefit and pension plan.

You will be working closely with every department and positioning yourself for growth with John Crane! This is a great entry-level role leading into a career in sales, operations, engineering, or many other Canadian and global roles.

The ideal candidate will have a mechanical aptitude with the willingness to learn and grow. We are excited for you to apply!

(Service a La Clientele/Customer Service)

Aider les clients de John Crane Canada dans tous les aspects des achats et des réparations de joints mécaniques.

Duties & Responsibilities

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Interacts with customers via telephone, fax, and email and outside sales representatives to provide recommendations on product applications, price quotations (after researching), resolve complaints, problems and handle emergency calls.
• Initiates and enters orders by interpreting customer requirements and drawings to compile bill of materials.
• Coordinates with the Engineering, Purchasing, Assembly, Manufacturing and Invoicing departments to discuss customer orders and requirements.
• Responsible for complete order management to ensure delivery commitments are met and to take appropriate action in the event of a delivery delay.
• Identifies returned materials and assists walk-in customers as required.
• Maintains reference files of procedures, products lists, special pricing, quotes and other relevant data.
• Performs other duties as required.

LES TÂCHES, ACTIVITÉS ET RESPONSABILITÉS SPÉCIFIQUES INCLUENT MAIS NE SONT PAS LIMITÉES À:

• Interagit avec les clients par téléphone et courriel et avec des représentants commerciaux externes pour fournir des recommandations sur les applications des produits, les devis (après recherche), résoudre les plaintes, les problèmes et gérer les appels d'urgence.
• Initier et entrer les commandes en interprétant les exigences du client et les dessins pour compiler la nomenclature.
• Coordonner les services d'ingénierie, d'achat, d'assemblage, de fabrication et de facturation pour discuter des commandes et des exigences des clients. Être responsable de la gestion complète des commandes pour s'assurer que les engagements de livraison sont respectés et prendre les mesures appropriées en cas de retard de livraison.
• Identifier les matériaux retournés et aide les clients sans rendez-vous au besoin.
• Tenir à jour des fichiers de référence des procédures, des listes de produits, des prix spéciaux, des devis et d'autres données pertinentes.
• Effectuer d'autres tâches au besoin.

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual

Education/Training: Mechanical Technologist/Technician College or High School Diploma

Experience: 3 to 5 years of customer service-related experience in a manufacturing setting

Knowledge/Skills:

• Ability to read detailed drawings and utilize measuring instruments
• Must have effective written and verbal communication skills
• Computer skills including Microsoft Office
• Must be able to read, write, speak, and understand French and English

Éducation / Formation:

Technologue / technicien en mécanique ou d'étude secondaire

Expérience: 3 à 5 ans d'expérience liée au service à la clientèle dans un environnement de fabrication

Connaissances / Compétences:

• Capacité à lire des dessins détaillés et à utiliser des instruments de mesure
• Doit avoir de bonnes compétences en communication écrite et verbale
• Compétences informatiques, y compris Microsoft Office
• Doit être capable de lire, parler, écrire, et comprendre le français et l'anglais

About Smiths

At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customer s' operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field.

About John Crane

John Crane is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products, including mechanical seals and systems, couplings, filtration systems and digital diagnostics technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Global reported revenue for fiscal year 2021 was in excess of $1 billion USD. John Crane is part of Smiths Group, a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.