Help Desk Technician

Job Responsibility: Company Description

Halton Healthcare's vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always!

At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with ‘exemplary patient care, always' at the heart of everything we do.

We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.

Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care.

As a member of the Technical Support team, this individual will use their Information Technology and Customer Service skills to provide first and second level technical support to over 3000 hospital staff members.

Technical hardware/software support

• Provide first and second level support for Information Systems hardware, software, network and operating system requests. Requests that aren't resolved within the expected OLA/SLA guidelines are escalated to either System Administrators or Application Analysts.

User Administration

• Account administration
• File administration
• Account policies

Miscellaneous

• Helpdesk database administration and maintenance.
• Desktop deployment and life-cycle services
• Technical procedural documentation
• Configuration and Asset management
• Incident and Change management
• Provides Preventive Maintenance procedures on all Peripheral and Desktop equipment
• Contributes to the development and implementation of the departmental strategic plan
• Other duties as required

Qualifications

• Information Technology Degree or Diploma required
• Minimum of 2 years of progressive experience in the Information Systems field including applications, networking , operations and telecommunications
• Industry standard technical certifications (MCP/A+) preferred
• Excellent verbal and written communication skills
• Proven business analysis and problem solving skills
• Proven superior customer service skills
• Proficient with the Windows suite of operating systems and Microsoft Office product line required
• Minimum of 1 year computer hardware and peripheral equipment trouble shooting and support skills required
• Knowledge of LAN environment preferred
• Proven technical writing/documentation skills preferred
• Must be able to work flexible hours as needed
• Must be able to meet the physical demands of the position
• Satisfactory employment and attendance record required

Additional Information

Status : Temporary Full-time (Approx. 6 months)

Hours: Monday - Friday - Days; various rotating 7.5 hour shifts (Hours are subject to change based on operational needs)

Salary: $30.494 - $35.15 per hour

Date Posted: March 13, 2025

Internal applications due by: March 20, 2025

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Halton Healthcare is an equal opportunity employer who is committed to integrating diversity, equity and inclusion throughout our operations, policies and culture. If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are, we'd like to hear from you. Please attach your current resume directly to this posting.

We thank all those who apply but only those individuals selected for further consideration will be contacted.

Halton Healthcare is committed to providing accommodations for applicants with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.

All new hires must be fully compliant with our Vaccination Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.