Account Director (Supply Chain Consulting)

General Information:

Job Title: Account Director (Supply Chain Consulting)

Location: Toronto, ON (Onsite/Hybrid) 

Job Type: Full-Time 

Reporting Line: Chief Revenue Officer (CRO) / Chief Strategy Officer (CSO) 

Salary Range:

• Base: $140k–$160k CAD per year

• OTE: $230k–$290k CAD per year

• Total Compensation: $250k–$320k CAD per year (negotiable)

About Fulfillment IQ (FIQ): 

 
Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations. 

We work at the intersection of strategy, operations, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution. 

Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk. 

If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life. 

Role Overview:  

The Account Director, Supply Chain Consulting, is responsible for originating and growing advisory and transformation engagements across Fulfillment IQ’s consulting practice. 

This role sells pathways, not projects, and connects diagnostics, strategy, and execution into a structured, multi-phase engagement model. 

Mandate: 

• Drive new logo and expansion revenue across consulting engagements

• Translate client problems into diagnostics → roadmap → execution pathways

• Ensure alignment with consulting delivery capacity and margin expectations

• Build executive-level relationships across target accounts 

Must Have:  

• 10–20+ years in consulting, strategy, or transformation roles

• Experience selling:

• Supply chain transformation

• Operational improvement programs

• Advisory-led engagements

• Strong ability to:

• Translate ambiguity into structured programs

• Connect strategy to execution 

Key Responsibilities:  

New Logo Advisory Sales  

• Generate new consulting opportunities through relationships and outreach

• Engage C-suite stakeholders in strategic supply chain conversations

• Identify diagnostic entry points across target accounts 

• Sell strategy and transformation programs 

• Lead executive-level discovery conversations 

• Position Fulfillment IQ as an advisory partner 

Funnel Management  

• Lead executive discovery conversations

• Shape multi-phase consulting programs (diagnostics, design, transformation)

• Align scope with analytics, PMO, and specialist delivery capabilities

• Own commercial structuring and proposal development 

Expansion & Advisory Growth  

• Identify diagnostics and roadmap opportunities 

• Expand advisory footprint within accounts

• Convert delivery into follow-on strategy or execution work

• Build long-term client partnerships 

• Build multi-year advisory engagements 

Commercial Governance  

• Coordinate pricing with Practice Leader 

• Ensure proposal discipline aligned to delivery capacity 

• Maintain forecast accuracy 

What Success Looks Like in the First 90 Days:  

30 Days In  

• Align with VP Supply Chain Consulting and delivery team

• Understand consulting offerings, pricing, and delivery model

• Identify immediate target accounts and opportunities

60 Days In  

• Generate qualified advisory pipeline

• Lead executive discovery conversations

• Submit structured proposals aligned to margin expectations

90 Days In  

• Close initial consulting engagements

• Establish multi-phase engagement pipelines

• Build repeatable outreach and expansion strategy 

Key Performance Indicators (KPIs):  

• Consulting bookings

• Average deal size

• Advisory win rate

• Net revenue retention (consulting lane)

• Forecast accuracy 

Why You’ll Love Working Here: 

 
At Fulfillment IQ, we don’t just build supply chain solutions; we build long-term careers. 

We believe in giving our people real ownership, real influence, and meaningful responsibility. Whether you’re leading a client relationship, shaping a solution, or building internal capability, your decisions have visible impact. 

We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy. 

Here’s what makes Fulfillment IQ a rewarding place to work: 

Work That Matters 
You’ll help solve real operational challenges that directly impact global commerce, customer experience, and supply chain performance. 

Career Growth That Matters 
We invest in mentorship, leadership development, and continuous learning — supporting both vertical growth and long-term career progression. 

Flexibility to Thrive 
We support remote and hybrid work models, flexible schedules, and trust our teams to manage their time responsibly. 

We Celebrate Impact 
From project wins to personal milestones, we recognize contribution, celebrate progress, and value consistency over heroics. 

A Collaborative Culture 
You’ll work alongside experienced consultants, engineers, product leaders, and commercial professionals who value ownership, transparency, and high standards. 

Perks you’ll appreciate: 

Health & Wellness 

• Comprehensive health and dental coverage for you and your family (region-specific plans) 

• Employee wellness programs where applicable 

Time Off 

• Competitive paid time off (PTO), sick leave, and public holidays 

• Flexible leave policies that respect local labor standards 

Retirement & Financial Security 

• Retirement savings programs and employer contributions 

• Region-specific plans (401(k) in the U.S., CPP and supplementary plans in Canada) 

Professional Growth 

• Dedicated learning and development budget 

• Support for skills development, leadership growth, and career progression 

Flexible Work 

• Remote and hybrid work options 

• Flexible working hours aligned to role and client needs 

Additional Perks 

• Equipment and workstation allowances 

• Internet and business travel reimbursements 

• Employee stock options (ESOP), where applicable 

• Team events, meetups, and company offsites 

Life at Fulfillment IQ: 

Fulfillment IQ is a people-first company built in trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace. 

Learn More About Us: 

Website: fulfillmentiq.com 
LinkedIn: Fulfillment IQ 
Spotify: eCom Logistics Podcast Spotify 
YouTube: eCom Logistics Podcast YouTube