Senior Communications & Content Specialist

Description

Voices is at an inflection point, evolving as an AI technology company after two decades as the world’s trusted platform for voice solutions. This role exists to make sure our story resonates across campaigns, channels, and with audiences. As our Senior Communications & Content Specialist, you'll own the content and earned media engine that shapes how the world understands who Voices is, where we're going, and why it matters. You'll be the person who turns product narratives into compelling editorial, keeps our PR activity sharp and timely, and ensures every piece of content—from a press briefing to a blog or LinkedIn post—reflects a company operating at a different altitude than it did before. You'll report directly to the Director of Brand & Field Marketing and work closely with our Creative, Field Marketing, Social, and broader Marketing team—as well as cross-functional partners and our external PR agency.

How You'll Contribute

The following areas represent the primary focus of the role, though responsibilities may evolve over time. You’ll be expected to take ownership of these functions while remaining adaptable to changing business needs and priorities:

• Own the content calendar end-to-end: Develop and execute a content program blog posts, thought leadership, case studies, and campaign content—that ladders up to business priorities and drives measurable engagement across channels.

• Drive earned media that moves the needle: Partner with our external PR agency to sharpen media pitches, surface timely story angles, and secure coverage that advances our repositioning narrative in tech, trade, and business press.

• Make executives sound like themselves—at their best: Support executive content development across formats—LinkedIn posts, op-eds, and bylines—capturing each leader's voice with precision and helping build their public profiles with intention. 

• Translate complex narratives into clear stories: Take Voices' product and market positioning and make it accessible and compelling for different audiences—enterprise buyers, voice talent, and the broader market. 

• Keep the brand voice consistent at scale: Serve as the owned content standards owner across the Marketing team—flagging messaging inconsistencies, maintaining Brand Hub with the Creative team, and ensuring approved terminology is applied correctly across every external touchpoint.

• Build smarter content workflows with AI: Use AI tools to accelerate research, drafting, and repurposing—and actively identify opportunities to make the broader team's content production faster and higher quality.

What You Bring

We are looking for someone who has:

• Experience: 5+ years in content, communications, or a related marketing role. Agency or tech background strongly preferred. Hands-on experience supporting PR or earned media activity, whether in-house or agency-side—is essential.

• The Mindset: A strategic storyteller who thinks in narratives, not just deliverables. You move fast, manage multiple workstreams without dropping the ball, follow up without being asked, and bring a genuine point of view to the work. You're collaborative by default, but know how to hold the line on quality.

• Core Qualifications: Exceptional writing across formats—long-form editorial, press materials, executive communications, and short-form social. Demonstrated fluency with AI writing and productivity tools as a force multiplier, not a shortcut. A working knowledge of brand and messaging frameworks and the discipline to apply them consistently.

Why Join Us

• Compensation: $80,000 - 100,000, plus performance-based bonuses.

• Growth: We invest in your long-term success. Gain access to a dedicated professional development budget and premium online learning platforms, backed by transparent career pathways and robust internal mobility. 

• Flexibility: We're remote-led. Ontario-based employees have a baseline of one in-office collaboration day per month at our London, Ontario HQ, while attendance for distributed employees will be determined based on specific team or project needs.

• Wellness: We support your life inside and outside of work. Enjoy comprehensive health, dental, and retirement plans, alongside mindfulness tools, volunteer leave, and generous paid time off.

Life at Voices

This is for an existing vacancy — Apply Today!

Our typical process includes a phone screen, video interview, and case study presentation. While we use AI tools within our ATS and transcription to assist our workflow, AI does not make hiring decisions here. Every single application is personally reviewed by our human People & Culture team.

Due to high application volume, we cannot reply to everyone, but we commit to updating all interviewed candidates within 45 days. Voices is a proud equal-opportunity employer; please let us know if you require accommodations during the process.