Product Support Engineer

Job Responsibility: Welcome to VMAC! We are a dynamic and diverse but unified group of people who challenge the status quo to deliver innovative mobile compressed air products and technology. Together, we do incredible work and we're looking for talented, industrious people to join our team! About VMAC: VMAC is a pioneer in compressed air technology, crafting cutting-edge mobile air compressors and multi-power systems within our state-of-the-art 44,000-square-foot facility. With a global presence through a network of over 300 partners, VMAC has consistently achieved recognition as one of Canada's Best Managed Companies and a Great Place To Work Certified™ organization. Why VMAC?

• Innovation: Be part of a team that challenges the status quo to deliver innovative solutions. You'll be at the forefront of expanding VMAC's presence in the industrial equipment market, shaping the future of mobile compressed air technology.
• Award-Winning Recognition: Join a multi-award-winning organization committed to excellence and safety.
• Cutting-Edge Facility: Work in a LEAN manufacturing environment where continuous improvement is embedded in our culture. VMAC's ISO 9001:2015 and ISO 14001:2015 certifications reflect our commitment to quality and sustainability. You'll operate within a state-of-the-art facility equipped with the latest technology.
• Diverse Opportunities: Explore an array of exciting career opportunities at VMAC! Your journey at VMAC can take various exciting directions, providing a platform for professional growth and personal fulfillment.
• Competitive Compensation and Benefits: VMAC offers a comprehensive benefits package, including casual dress, company events, dental care, employee assistance program, extended health care, life insurance, on-site parking, profit sharing, RRSP match, and vision care.
• Work-Life Balance: VMAC values your time and well-being. With a Monday to Friday schedule, you'll find a healthy work-life balance while working at our Nanaimo, BC location.

VMAC is seeking to fill one full-time, permanent, Product Support Engineer reporting directly to the Director of Engineering. Responsibilities:

• Collaborate within the Engineering department and across all departments to achieve targets set by the leadership team to meet strategic goals of the company and realize business growth.
• Liaise with internal and external customers and suppliers.
• Utilize project planning tools and organization methods to specify project milestones and estimate timelines to complete tasks.
• Apply advanced design techniques to develop and maintain core components and product assemblies.
• Be proficient in engineering principles and design tools including traditional theory, manual calculation solutions and software solutions (i.e., 3D Modeling, Drafting, FEA and Numerical Modeling).
• Implement knowledge of fabrication methods and manufacturing processes to bolster the robustness of products as well as efficiency and productivity within the facility.
• Ensure full engineering practices, compliance with recognized standards and testing procedures are adhered to.
• Employ thorough analysis methodology and strong analytical decision-making in all aspects of engineering activities.
• Analyzes designs through failure modes effects analysis (FMEA).
• Demonstrates that designs meet requirements through analysis, development, and validation processes.
• Implements engineering changes- ECN - Engineering Change Notice, ECR - Engineering Change Request, ECO - Engineering Change Order.
• Ensures designs meet serviceability and backward compatibility requirements.
• Works with electrical engineering to ensure controls and system functionality integrates seamlessly with mechanical systems and meets scope and design intent.
• Collaborates on the design and analysis of mechanical components and systems and supports the implementation into production.
• Perform root cause analysis on components faults and customer issues.
• Actively lead or participates in cost and warranty reduction initiatives as applicable.
• Provide top level mechanical tech support as required to assist Quality Control and Technical
• Serve as the mechanical engineering/technical POC for customer feedback and issues.
• Host and take part in component and sub-system design reviews.
• Work with Purchasing on sourcing of components and materials for existing and new products.
• Actively engage with Sales and Marketing teams and customers to improve product value.
• Support verification conformity of outsourced components and parts against specifications and drawings for first article inspection as requested.
• Assemble prototypes of new products. Must be able to turn wrenches.
• Use analytical and experimental methods to build technical knowledge about designated package products, and where necessary to improve these components.
• Review warranty issues, analyze and document as requested.
• Create and secure technical documentation using SolidWorks, MS Office, EPDM & M2M, and other applications as applicable.
• Create, manage, and uphold the VMAC drawing standard.
• Create ECN's, VTR's, Tech bulletins, standards, procedures, manuals and keep accurate records on all projects.
• May require scheduling field visits to understand or correct issue.
• Production liaison for manufacturing.

Qualifications/ Experience:

• Bachelor's degree in mechanical engineering, or an advanced diploma in mechanical engineering technology.
• Minimum two (2) years of relevant industry work experience.
• Good interpersonal, negotiation, and communication skills.
• SolidWorks/3D solid modelling and analysis.
• GD&T and specification development capability is an asset
• Experience and in-depth knowledge of design for a wide range of high-volume production processes: die casting, injection molding, high speed CNC machining, stamping, heat treatment, metal coatings etc. either through suppliers or inhouse production capabilities.

If your experience and qualifications match these requirements, please click the Apply Now button and send your cover letter, and resume to our People and Culture department We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted.