Counter Salesperson

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time

As a Counter Sales Representative, you will support walk-in customers at the Profit Centre by delivering exceptional customer service and ensuring a well-organized, fully stocked, and clean counter sales area. In this role, you will assist customers with product inquiries, order entry, order picking, and backorder follow-up. You will also collaborate with both the Inside Sales and Outside Sales teams to support overall sales operations.

Key responsibilities include:

• Assisting customers with purchases made at the Profit Centre counter.
• Researching products and providing recommendations based on customer needs and available inventory.
• Contributing to sales growth through effective counter merchandising, product promotions, and identifying leads for the Outside Account Manager while building relationships with customers.
• Processing, picking, and packing sales orders generated at the counter.
• Maintaining a clean, organized, and visually appealing counter area, including merchandising displays.
• Monitoring inventory levels and notifying the buyer when stock is running low.
• Following up with purchasing on backorders and communicating accurate delivery timelines to customers.
• Processing returns and warranty claims for both account and cash sales while ensuring compliance with company procedures.
• Addressing customer concerns and complaints by identifying and implementing appropriate solutions.
• Performing additional duties as assigned by the Profit Centre Manager.

Qualifications

• Grade 12 diploma or equivalent; College and/or University degree an asset
• A minimum of 2 years of experience with customer service or counter sales
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to learn and operate the applicable software system used to process orders
• Experience working in a fast-paced environment
• Intermediate math skills with a strong attention to detail
• Ability to learn how to operate material handling equipment
• Possess a strong work ethic and a high standard of integrity
• Ability to work well independently and in a team setting

Preferred Skills

• Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
• Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
• Experience using Microsoft Office and other software programs
• Previous forklift experience an asset.

Next Steps

Interested in a career with EMCO? We’d love to hear from you!

Please submit your cover letter and resume by email to: ***email_hidden***

Additional Information

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.