Sr Manager, Merchandising & Supplier Management Reporting & Operations

Work Location Type: Hybrid  

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit

Compensation

The base salary for this role ranges between $123,280 - $169,510, with eligibility for an incentive target of 20% which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Position Details

Lead the Merchandising & Supplier Management Reporting & Operations team in executing product assortment strategies, managing product data, pricing, costs, and supplier performance to deliver an exceptional customer experience. You will drive the development of analytics, automation, and AI-enabled solutions that improve operational efficiency, enhance decision-making, and scale business impact. You will lead a team (up to 10) of both merchandising/supplier management specialists and reporting analysts. This position is located hybrid 3 days per week in our Thornhill, ON office. 

• Lead Merchandising & Supplier Management Operations
  • Lead merchandising and supplier management operational processes that support product, inventory management, eCommerce, marketing, sales, and customer experience while aligning activities to assortment strategy.
  • Partner with Finance, Supplier Performance Management, Pricing, Compliance, Product Information, Taxonomy, and Inventory Management teams to optimize product setup, maintenance, and operational processes.
• Drive Analytics, Reporting & Business Insights
  • Develop and deploy analytics solutions, reporting tools, and applications that support cross-functional initiatives, operational insights, and strategic decision-making.
  • Measure business performance, identify trends, root causes, and opportunities, and translate findings into actionable recommendations that improve results.
  • Enable self-service analytics across the business through training, coaching, knowledge sharing, and user support.
• Advance Data Strategy & Continuous Improvement
  • Oversee the migration, governance, and ongoing maintenance of key datasets and analytics tools within the Grainger Data Architecture (GDA), ensuring data integrity, usability, and alignment to business priorities.
  • Collaborate with business and technology stakeholders to advance data architecture, improve processes, and enhance data literacy across the organization.
  • Lead enterprise-level continuous improvement initiatives using analytics, Lean methodologies, and operational excellence practices to deliver measurable business value.
• Lead People, Capability & Business Enablement
  • Translate customer and business needs into operational processes, system requirements, and sustainable solutions that improve business performance.
  • Develop a high-performing team through coaching, performance management, training, and capability-building to achieve team objectives and support individual growth.

You Have

• Bachelor's Degree Bachelor's Degree in Business, Product Management, Engineering or a related field, or equivalent. required
• 7+ years Minimum 3 years leading and developing large, matrixed teams in complex, data-driven environments required. required
• Experience in continuous improvement, project management, operations, or technology required.
• Experience using Tableau/PowerBI, SQL, and Smartsheets.
• Expertise in data governance, cloud data platforms, and enterprise data architecture.
• Experience with Agile methodologies, change management, and continuous improvement.
• Demonstrated success in leading analytics programs that influence business outcomes.

Rewards and Benefits
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.