Damage Prevention/Utility Locate Supervisor

Diversity, Equity and Inclusion Statement

The Region of Durham is committed to advancing equity, diversity and inclusion within our organization and the communities we serve. We welcome and encourage applications from people who are Indigenous, racialized persons, women, persons with disabilities, members of LGBTQ2S+ communities, and others who may contribute to the further diversification of our workforce, including those who experience systemic barriers. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodation will be provided throughout the recruitment process upon request, based on any Code-protected ground.

Position Title

Damage Prevention Supervisor- Maintenance Ops

Location

Oshawa/Whitby Depot at 825 Conlin Road East in Whitby, Ontario

Number of Available Positions

01 - Regular Full Time

Responsibilities

• Supervise, coordinate, and support the daily activities of Damage Prevention Technicians and related administrative staff to ensure accurate, timely, and compliant utility locate services.
• Oversee scheduling, workload management, and resource allocation for all locate requests to meet legislative service standards and operational requirements.
• Ensure all municipally owned underground infrastructure is located accurately using appropriate equipment and technologies, including electromagnetic locators, GPS, GIS mapping systems, engineered drawings, and conventional field methods.
• Review and audit completed locates and documentation to ensure accuracy, quality, and adherence to regulatory, safety, and Regional standards.
• Develop, implement, and maintain damage prevention procedures, protocols, and quality control measures aligned with industry best practices and legislative requirements.
• Provide technical guidance and field support on complex or high-risk locate situations and excavation sites.
• Conduct investigations into utility damages, near misses, and incidents; determine root causes; complete all required ORCGA Damage Information Reporting Tool (DIRT) submissions; and support recovery of costs where applicable.
• Lead and coordinate training initiatives for locate staff, including onboarding, refresher training, and safety education related to damage prevention, locating techniques, and legislative compliance.
• Act as the primary liaison with Ontario One Call (On1Call), contractors, utility owners, internal Regional departments, and industry partners on locate-related matters, escalations, agreements, and reporting.
• Prepare, analyze, and report on key performance indicators (KPIs), locate volumes, response times, incident trends, and program performance for management and regulatory reporting.
• Support the preparation and monitoring of the damage prevention operating budget and contribute to continuous improvement initiatives, technology adoption, and process optimization.
• Ensure compliance with the Ontario Underground Infrastructure Notification System Act, Occupational Health and Safety Act, and all applicable regulations, policies, and procedures.
• Promote a strong safety culture by ensuring all staff follow safe work practices, attend required training, and use appropriate personal protective equipment.
• Maintain accurate records, documentation, and data within locate software systems, GIS platforms, and corporate databases.
• Perform other related duties as assigned.

Qualifications

• A post secondary diploma (minimum 2 years) in Civil Engineering Technology, Construction Management, Utility Coordination, Occupational Health and Safety, Environmental Technology, GIS, Subsurface Utility Engineering, or a related discipline, or an equivalent combination of education and experience.
• Minimum five (5) years of progressive experience in utility locating, damage prevention, underground infrastructure management, or related municipal operations, including at least two (2) years in a supervisory or team lead role.
• Demonstrated experience supervising staff, coordinating field operations, and managing performance in a technical operational environment.
• Strong working knowledge of utility locating practices, damage prevention principles, and underground infrastructure systems (water, wastewater, roads, communications, gas, hydro).
• Applied knowledge of the Ontario Underground Infrastructure Notification System Act, Ontario One Call, ORCGA/CCGA best practices, and the Occupational Health and Safety Act.
• Experience investigating utility damage incidents, conducting root cause analysis, and completing regulatory and industry reporting.
• Proficiency with locating equipment, GIS systems, locate ticket management software, and Microsoft Office applications (Word, Excel, Outlook, SharePoint).
• Excellent leadership, communication, interpersonal, organizational, and time‑management skills, with the ability to manage competing priorities and deadlines.
• Demonstrated professionalism, discretion, and ethical handling of confidential and sensitive information.
• A commitment to equitable growth through mentorship and inclusive learning.
• Valid Ontario Class G Driver's Licence and regular access to a reliable vehicle.
• Damage Prevention Technician (DPT) or ORCGA-related certification.
• Ontario Association of Certified Engineering Technicians and Technologists (OACETT) certification (e.g., CET, C.Tech, and A.Sc.T).
• Engineering Technologist or Technicians Association of Ontario (OACETT) certification.
• Health and Safety certifications (e.g., JHSC, WHMIS, First Aid/CPR).

Conditions of Employment

All applicants are expected to comply with the Region of Durham's Code of Ethics and Code of Conduct policies throughout the recruitment process. Proof of education, qualifications and any other job bona fide requirements will be required prior to start date. A current Driver's Abstract will also be required.

Compensation

Grade 5 - Salary: $99,893 to $124,866 per annum.