Bilingual Software Tester (CYARA Contact Centre and AWS...

Who We Are

PLATO is Canada’s largest Indigenous-owned software testing and technology services company. For nearly 30 years, our expert teams have helped our clients deliver reliable products that users enjoy interacting with.

Our 100% Canada‑based team brings deep experience in QA, software testing, and IT services, along with a shared commitment to collaboration, mentorship, and continuous improvement. We’re a team that shows up for each other, whether that’s tackling complex client challenges or helping colleagues grow through coaching and knowledge‑sharing.

As Canada’s largest Indigenous‑owned software testing company, we’re proud of our roots and our mission to build a stronger, more inclusive technology workforce. At the same time, we warmly welcome applicants of all backgrounds and experiences who are passionate about quality, teamwork, and making an impact.

Job Summary:
We are seeking a detail-oriented and proactive Bilingual Software Tester with a French-first language preference to join our dynamic team. In this role, you will be responsible for testing online public-facing applications and phone systems to ensure accuracy and performance in French. Your contributions will support large-scale systems in the finance sector that service Canadian citizens, ensuring a seamless user experience and operational excellence.

Key Responsibilities:

• Conduct thorough testing of online applications and phone systems in French to ensure functionality, usability, and performance standards are met.

• Collaborate with development teams to identify, document, and track software defects and inconsistencies.

• Prepare detailed test plans, test cases, and test scripts for various software applications.

• Execute test cases and report results, providing insights and recommendations for improvements.

• Participate in team meetings to discuss testing progress, challenges, and solutions.

• Stay updated with industry best practices and emerging trends in software testing.

Work Environment: This position is remote, allowing you to work from the comfort of your home while collaborating with a diverse team of professionals across various locations.

Qualifications:

• Minimum of 3 years of experience in software testing, preferably in a bilingual (French/English) environment.

• CYARA Contact Centre testing experience is required

• AWS Connect experience required

• Proficiency in French, both written and spoken, with a good understanding of English is required.

• Experience with testing methodologies and tools.

• Excellent analytical and problem-solving skills.

• Ability to work independently and collaboratively in a fast-paced environment.

Call to Action: If you are a motivated and skilled bilingual software tester looking to make a difference in the finance sector, we want to hear from you! Please click the "Apply" button to submit your application. For any inquiries or further information, feel free to reach out. Join us and be a part of our mission to deliver exceptional services to Canadian citizens!

Work With Us

At PLATO, we believe that great work happens when people feel supported, connected, and challenged in the right ways. You’ll be part of a collaborative environment where experienced professionals share knowledge, mentor others, and contribute to solving complex, real‑world client projects.

We are committed to inclusive hiring practices and encourage applications from individuals of all backgrounds, including women, persons with disabilities, visible minorities, and Indigenous peoples. If you require accommodation at any stage of the recruitment process, we’re here to support you.

PLATO respectfully acknowledges that we operate on treaty territories, unceded First Nations and Inuit territories, and within Métis homelands. We honour the long history of these lands and actively work toward reconciliation between Indigenous and non‑Indigenous peoples on Turtle Island.