Communications Coordinator (Transit)

Communications Coordinator (Transit)

Job Number: 4566

Job Type: Full-Time

Vacancy Reason: Backfill

Location: 250 Strasburg Rd - Transit-Strasburg Road Ops

Job Category: Public Relations

Number of Positions: 2

Department: Marketing, Communications and Community Relations

Division: Transportation Services

Hours of Work: 35

Work Schedule: Mon-Fri, 8:30 AM-4:30 PM, hybrid: 3 days in-office / 2 days remote

Union: CUPE 1883

Grade: CUPE 1883 Grade 010

Salary Range: $36.54 - $41.36 per hour

Posting Date: June 23, 2026

About Us!

The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:

• Taking only what we need
• Leaving some for others
• Keeping the dish clean

This agreement underpins our vision, mission, and core value, and reinforces our dedication to meaningful reconciliation and equity.

Waterloo Region is home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we prioritize homes for all, climate aligned growth, equitable services and opportunities and a resilient and future ready organization. Our mission is to provide essential services that enhance the quality of life for all residents, while our core value emphasizes caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.

The Role

Coordinates and performs marketing and communications functions for the Division, including developing print, website, and social media content materials, maintaining social media/online channels, and participating in outreach activities/events to promote programs and initiatives. Participates in developing and actioning the strategy to promote and increase media and public awareness of transit products, services, and service expansion.

Duties/Responsibilities

• Coordinates with management on communications strategy and related activities to promote and increase media and public awareness of transit products, services, and mandate (including service expansion projects).
• Works with management to develop key messages, including crisis and emergency communications, and alert/disruption process as needed. Identifies trends and potential issues that could negatively impact the Division and Region.
• Produces/coordinates a range of promotional materials (e.g., press releases, stories, blog posts, newsletters, social media posts, flyers, brochures, signage, handouts). Compiles information from staff on program and service offerings, and creates plans and materials for dissemination across various channels. Reviews promotional proofs and recommends edits. Ensures materials comply with guidelines, accessibility standards, design standards, and branding.
• Supports coordination of smaller scale communications and marketing projects under the direction and supervision of management, including organizing deliverables, timelines, and internal coordination activities.
• Develops/coordinates visual content for communications, including social marketing initiatives, and in response to internal/external requests (e.g., photography, videos). Maintains visual content assets and archive.
• Writes press releases, blog posts, and social media content. Maintains and updates webpages and online calendars. Responds to/redirects related inquiries in accordance with established procedures and under management direction as required. Monitors social and website use and recommends content updates, new pages/sections, and layout changes, and compiles statistics.
• Participates to evaluate the effectiveness of communications projects, including community relations and outreach activities.
• Researches and identifies promotional opportunities, including community events, to support programs and initiatives. Assists management to maintain active communications and community engagement programming, including participating at events, communicating with event organizers and partners, and coordinating production of advertising and promotional materials.
• Assists to develop and implement internal communications strategies and initiatives to foster timely distribution and receipt of information amongst staff and improve employee understanding and engagement. Contributes articles for newsletters. Supports internal communications through the staff portal and provides intranet-publishing services to the Division.
• Develops resource requirements for management approval and allocates funds to promotional campaigns. Has a p-card. Recommends program supplies and equipment to management. Ensures digital cameras and video equipment are maintained in good working condition. Contacts vendors for equipment servicing.
• Interacts with creative multimedia services for graphic design and printing requests, and corporate communications regarding media releases and new projects.
• Periodically coordinates/assigns work, and provides training, guidance, and support to casual staff or students supporting promotional events
• Performs related duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge and skills are normally acquired through a 3-year degree/diploma in a related field (e.g., Marketing, Communications, Journalism), plus 2 years of related experience (or an equivalent combination of education and experience).
• Knowledge of copy writing, online and email marketing, digital media, current social media platforms, promotional concepts, public speaking, and content creation.
• Knowledge of and ability to comply with policies, procedures, related legislation (e.g., Accessibility for Ontarians with Disabilities Act, Web Content Accessibility Guidelines, privacy, anti-spam legislation) and Canadian Press Standards.
• Knowledge of divisional services.
• Demonstrated ability to write effectively in plain language and a range of voices and creative styles for varied audiences and delivery methods (e.g., print, web, video).
• Ability to leverage social media to drive customer engagement and audience development, and enhance social networking.
• Ability to create visual content as part of informational/operational communications (e.g., video, photography). Ability to edit and rework content into formats appropriate for digital communications platforms.
• Analytical, research, and organizational skills to interpret and apply policies, procedures, and standards; evaluate campaign performance; and work independently and as a team member to complete projects and balance competing demands.
• Human relations and communications skills to promote programs and present a positive, consistent image and identity of the Division via in-person and online channels; respond to questions from the public; build and maintain customer and stakeholder relationships; and participate as an effective team member.
• Ability to read, summarize, and explain media, newsletters, journals, and reports; and understand and interpret social media and web-specific terminology. Ability to write, edit, and proof materials, including written instructions as part of training guides/manuals for divisional programs.
• Computer skills with ability to use software such as Microsoft Office, desktop publishing programs, and web-based technologies to update and maintain website and social media accounts (e.g., iCreate, Association Suite, Joomla). Technical skills/understanding to troubleshoot technical issues and perform basic coding.
• Ability to keep current on best practices and technologies/platforms in communications.
• Ability to adjust working hours for presentations, special events, and may be requested to work weekend hours for same.
• Ability to travel within and occasionally outside Waterloo Region.
• Ability to support and demonstrate the Region’s values.

Region of Waterloo is committed to building a workforce through fair, equitable, and accessible hiring practices that allow us to hire qualified staff who reflect the diversity of the community we serve and to promote a respectful, inclusive, and equitable workplace.

We invite all interested individuals to apply and actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:

• First Nations, Métis and Inuit peoples, and all other Indigenous peoples;
• members of groups that commonly experience discrimination due to race, ancestry, religion and/or spiritual beliefs, or place of origin;
• persons with visible and/or invisible (physical and/or mental) disabilities;
• persons who identify as women; and persons of marginalized sexual orientations, gender identities, and gender expressions

For questions or to request accommodations during your recruitment, onboarding or employment, please contact View email address on ca.snapjobsearch.com, or by calling our Service First Contact Centre at phone number View phone number on ca.snapjobsearch.com.

Use of Artificial Intelligence in the Hiring Process: Region of Waterloo may use artificial intelligence (AI) tools to enhance efficiency during the recruitment process. However, applications will also be reviewed by a member of our Talent Acquisition team to ensure a fair and thorough assessment. AI does not make final hiring decisions.

Please note: candidates will be provided an update on their application. Please check your spam or junk folder occasionally as some candidates have noticed our emails in those folders (Gmail and Hotmail in particular).