Assistant Relocation Project Manager

What this job involves

As Assistant Relocation Project Manager, you'll be the driving force behind seamless workplace transitions—orchestrating office move projects from kickoff to completion while keeping customers informed and satisfied every step of the way. You'll manage budgets strategically, forecast requirements, and ensure complete cost transparency and reconciliation. We will rely on you to lead the move team through complex relocations, build strong client relationships from day one, and act as a catalyst for positive change by challenging the status quo and championing process improvements that deliver real results.

Client sites are located in Toronto and Kitchener and travel will be required between the locations.

Move Activities

• Schedule and run pre-move meetings, and provide timelines, strategy and schedules.
• Collaborate with supply chain and run the RFP for the move project.
• Schedule movers and alert security, provide all names for badging.
• Schedule disconnects and reconnects of computer, servers, printer, and phones.
• On site for all vendors and customer during move.
• Review completed move and make adjustments with vendor.
• Submit service tickets to have space cleaned, keys and chairs at desk.
• Schedule and run post move rooms and activities.
• Plan, budget, oversee and document all aspects of the specific project you are working on.
• Other support as required

Post Move Follow Up

• Provide welcome communications with information on new location and site services.
• Schedule vendor for scrap pick up, recycle or reuse excess furniture, and remove chairs
• Provide punch list to vendors with open items.
• Coordinate pick up of crates and/or boxes.
• Clear contents of origin location, clean up for next group move in.

Customer Experience

• Create and maintain comprehensive project documentation
• Meet with admins and team managers to discuss/guide them through logistics, blocking, and the details of their moves.
• Define the scope of the project in collaboration with senior management
• Update move matrix, fill in customer information, technical requirements.
• Assess cubicle condition, order missing parts, ergo changes.
• Receive, compile and scrub move lists for potential issues
• Review furniture layout, determine location for files and storage.
• Ensure Deliver boxes, move labels, post pin ups, & deliver move instructions.
• Determine mobile locations and prep furniture for drop in stations.

Leadership/Staff Management

• Lead Manage, develop and supervise a professional friendly, creative, energetic, and detail oriented team in the delivery of extraordinary events
• Provide excellent onboarding, training, and team building
• Actively support an environment of teamwork, co-operation, performance excellence and personal success
• Participate in the individual performance management program and personal development planning for members of the team
• Align with facilities leadership team as a manager and act in a manager capacity for anything at the site/s
• Act as an ambassador for JLL, adopting and maintaining the firm’s core values of Teamwork, Ethics and Excellence

Required Qualifications

• 3 years experience in a commercial real estate environment
• Exceptional customer service skills
• Proficiency in a range of information technology tools and platforms.
• Strong analytical, organizational, and presentation skills.
• Excellent written and verbal skills

Preferred Qualifications

• Post-secondary degree or diploma
• Supervisory experience of a small team
• Facilities, Occupancy Planning or Move Management experience