Bilingual Customer Service and Sales Coordinator

Bilingual Customer Service and Sales Coordinator
Location: Guelph, Ontario, Canada
Employment Type: Full-time
Status: 1 Open Position

Start Your Career with a Global Company
Whether you're a recent graduate, looking for a career change, or searching for an opportunity to gain experience in customer service, sales, or manufacturing, we'd love to hear from you.

At LUMINOR Environmental Inc. , we're a global leader in UV water treatment technology, helping customers in more than 60 countries protect their water quality. Our commitment to engineering excellence and practical problem-solving has earned us Deloitte Fast 50 and Technology Fast 500 recognitions (2021–2023). At LUMINOR, you’ll join a team that values customer success and relationship ‑ building, taking pride in delivering solutions that protect water quality every day.
If you are organized, outgoing, and enjoy working with customers, this is a practical opportunity to gain experience and grow into a long-term role.

About the Role
The Sales Coordinator and Customer Service Representative plays a key role in supporting our customers and ensuring smooth order processing. You will be part of the Sales and Marketing team and will communicate daily with customers around the world. Your responsibilities include entering and processing orders, answering inquiries, and helping customers with technical questions. You will also work closely with the outside sales team to ensure orders are accurate and delivered on time.
This position provides an excellent opportunity to gain experience in customer service, sales operations, manufacturing, and business administration while developing valuable professional skills.

Key Responsibilities

• Respond to customer inquiries by phone and email.
• Enter and process customer orders accurately and efficiently.
• Assist customers with order status updates, account inquiries, and general support.
• Build strong relationships with customers through exceptional service.
• Support the sales team with quotes, follow-ups, and customer requests.
• Learn about our products and assist with basic product and technical inquiries.
• Work with cross-functional teams to manage timely order execution from order entry to delivery of goods.
• Maintain customer and order information in our ERP and CRM systems.
• Process payments and assist with invoicing activities.
• Complete required documentation and administrative tasks.
• Participate in occasional sales and marketing initiatives.

What We're Looking For
Required Qualifications

• Post-secondary education or equivalent.
• Conversational French speaking skills required. Written French is not required.
• Excellent verbal and written communication skills in English.
• A positive attitude and strong customer-service mindset.
• Enjoy talking with people and building relationships.
• Highly organized with strong attention to detail.
• Comfortable using Microsoft Office applications such as Outlook, Excel, and Word.
• Ability to learn new systems, products, and processes.
• Ability to work independently and as part of a team.

This Role May Be Perfect For You If You Are:

• A recent college or university graduate.
• Looking for a career change into customer service, sales, or manufacturing.
• Coming from retail, hospitality, call centre, service, or other customer-facing environments.
• Bilingual and interested in developing a professional career.
• Someone who enjoys helping people and solving problems.

Experience Is an Asset, Not a Requirement
Previous experience in customer service, sales, manufacturing, administration, or business operations is beneficial but not required. We are willing to train the right candidate who demonstrates strong communication skills, professionalism, and a willingness to learn.

What We Offer

• The salary range for this role is $50,000 to $60,000 Canadian, annually.
• Competitive compensation and bonus incentives.
• Extended medical benefits and insurance.
• RRSP program.
• Birthdays off.
• Opportunities for professional growth and development.
• Join a team that values innovation, integrity, and sustainability.

Equal Opportunity Employer
Luminor is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Only those candidates selected for an interview will be contacted.