Service Advisor -Destination Honda Burnaby
Full-time
Destination Auto Group
Recognized as the 2019 and 2022 Canadian Automotive Dealers Association (CADA) Laureate Award Winner for Business Innovation and one of Canada's Best Employers for Recent Graduates for 2024, Destination Honda Burnaby is looking for a Service Advisor who is looking to take the next step within their career! This is an excellent opportunity for a highly adaptable person looking for a multifaceted and fast-paced environment within a growing automotive company.
It's Different Here - What we can provide for you:
- Very competitive compensation plan!
- Desirable work schedule – three days off per week!
- A chance to work in the highest volume Honda Service Centre in BC
- The Service Department has achieved ‘Honda Driving Excellence' status each year for the past eight years
- Safe of the Art Facility located in a highly desirable and new urban heart of Metro Vancouver:
- 5-minute walk to either Brentwood or Gilmore Skytrain station!
- Best local and community attractions such as Whole-Foods, Save-On, Brentwood Mall, Joeys, Cactus Club and Browns Social House.
- Easy access to Highway 1 and Lougheed Highway
- An environment that is friendly, respectful, collaborative and ultimately supports your success!
- Employee recognition, celebration and company culture events.
- Long term and accelerated career opportunities!
- $2,500.00 Signing Bonus upon completion of 6 months of employment.
What you'll be doing:
- Equipping our guests with information, so they can make informed repair and maintenance decisions related to their vehicles
- Never upselling, always right-advising
- Focusing on customer loyalty/retention by providing high value service while being mindful of the customer's time
- Follow our process to serve customers efficiently to ensure their expectations are met or exceeded
- Liaising with technicians to confirm status of repairs, inquire about recommendations on client's vehicles.
- Identify additional service work required for vehicles and effectively communicate to clients.
- Review, explain, and monitor repair process to ensure clients are up-to-date from open to closing of service.
- Handle any client concerns / misunderstandings with a polite, courteous, and high regard manner.
What we need from you:
- Can welcome our guests to the dealership as if it were your own home!
- Minimum 2 years worth of experience in a Service Advisor role .
- Automotive knowledge required to effectively communicate with customers.
- Superior customer service abilities.
- Excellent English verbal and written communication skills.
- Driven to succeed, self-starter, with a strong work ethic.
- Strong computer skills (including MS Office suite); experience with CDK and X-Time is an asset.
- Valid BC Driver's License with a clean driver's abstract.
If this sounds like you submit your resume to our human resources team today.
Vacancy posted 13 days ago
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