Customer Service Specialist

Our client is a high-growth company in the transportation and logistics industry. They have a culture built around real collaboration, employee experience, and people who take initiative. They move fast, they invest in their team, and they're building something worth being part of long-term.

The Role

The Customer Service Specialist is a problem solver who enjoys balancing people, processes, and data. This role is ideal for someone who can confidently handle customer situations, keep things moving behind the scenes, and dive into spreadsheets to uncover trends and opportunities.

This is a fully in-office role, conveniently located next to the Brentwood Skytrain station in Burnaby. This role starts early, with shifts beginning between 5:00AM and 6:00AM.

What you'll do

• Analyze operational and shipment data to identify trends, problem lanes, and cost impacts
• Create and maintain reports, charts, graphs, and spreadsheets for leadership
• Use Excel functions such as: Pivot Tables, VLOOKUP/XLOOKUP, Filtering and sorting large datasets
• Support leadership with operational insights and data summaries to help improve performance
• Manage customer communication through phone and email
• Schedule and reschedule shipments while setting clear expectations with customers
• Work closely with carriers and carrier reps to communicate delays, issues, and updates
• Troubleshoot and defuse customer concerns with professionalism and empathy
• Monitor shipments and proactively solve problems before they escalate
• Organize and prioritize multiple moving pieces in a fast-paced environment

What you need to succeed

• 1 to 3 years of logistics experience preferred
• Alternatively, 2 to 3 years in a customer service role with strong organizational and analytical skills
• Strong communication and relationship-building abilities
• Comfortable handling customer phone calls and difficult conversations
• Calm under pressure and skilled at problem-solving
• Strong time management and organizational skills
• Intermediate to advanced Excel skills
• Analytical mindset with the ability to interpret data and connect the dots
• Ability to work independently and stay organized in a fast-moving environment

The Details

• Location: Full-time onsite in Burnaby. Accessible by transit.
• Hours: 5am or 6am start.
• Interview Process: Two rounds, including at least one onsite interview.
• Compensation: $50,000-$55,000, plus bonus.

Why you should join this company?

• Fast-Paced Innovation We attract top talent because we build the leading platforms in our industry!
• Benefits We provide benefits from day one, and we like to reward team members who excel.
• Growth & Opportunity Over 60% of new hires join us because of the growth opportunities we offer. This includes job advancement programs, academic partnerships and tuition reimbursement options.

Please apply asap! No cover letter required.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

Pay: $50,000.00-$55,000.00 per year

Work Location: In person