Director EHR Applications - Patient Experience - Community Engagement Team

Job Details

Responsible for the strategic leadership and oversight of the design, development, implementation, and lifecycle management of enterprise EHR and related clinical applications. Ensures alignment of application strategy with organizational goals to optimize clinical workflows, enhance provider experience, and improve patient outcomes across the health system. Partners with senior clinical and operational leaders to define requirements, prioritize initiatives, and drive adoption of technology solutions that support regulatory compliance and industry best practices. Provides governance for application configuration, optimization, and integration, ensuring scalability and interoperability. Leads teams in planning, testing, deployment, and continuous improvement of applications, while managing vendor relationships, budgets, and performance metrics. Champions innovation and operational efficiency through technology, fostering collaboration and accountability across multidisciplinary teams.

Job Details

Responsible for the strategic leadership and oversight of the design, development, implementation, and lifecycle management of enterprise EHR and related clinical applications. Ensures alignment of application strategy with organizational goals to optimize clinical workflows, enhance provider experience, and improve patient outcomes across the health system. Partners with senior clinical and operational leaders to define requirements, prioritize initiatives, and drive adoption of technology solutions that support regulatory compliance and industry best practices. Provides governance for application configuration, optimization, and integration, ensuring scalability and interoperability. Leads teams in planning, testing, deployment, and continuous improvement of applications, while managing vendor relationships, budgets, and performance metrics. Champions innovation and operational efficiency through technology, fostering collaboration and accountability across multidisciplinary teams.

Summary

Job Description

Responsible for the strategic leadership and oversight of the design, development, implementation, and lifecycle management of enterprise EHR and related clinical applications. Ensures alignment of application strategy with organizational goals to optimize clinical workflows, enhance provider experience, and improve patient outcomes across the health system. Partners with senior clinical and operational leaders to define requirements, prioritize initiatives, and drive adoption of technology solutions that support regulatory compliance and industry best practices. Provides governance for application configuration, optimization, and integration, ensuring scalability and interoperability. Leads teams in planning, testing, deployment, and continuous improvement of applications, while managing vendor relationships, budgets, and performance metrics. Champions innovation and operational efficiency through technology, fostering collaboration and accountability across multidisciplinary teams.

Job Duties

• Manages and assures adherence to the Guiding Principles of the Epic EMR implementation
• Leads and assists in developing project business cases and requests for proposals/information (RFP/RFI)
• Leads efforts to define requirements, deliverables, objectives, resources, and project schedules
• Ensures appropriate processes are identified and followed, specifically scope management, change management, communications, and risk management.
• Demonstrates leadership by identifying and mitigating tasks, conflict, and communication
• Escalates issues and risks to executive leadership, to ensure proper awareness and efficient resolution, to sustain the project implementation timeline.
• Effectively manages the Epic and related projects to successful completion in a matrix project management organization serving critical healthcare operations
• Ensures all outcomes and deliverables meet organizational goals, objectives and quality standards.
• Functions as an advocate, Change Agent and serves as a positive role model for encouraging others to embrace operational changes and transformation associated with the Epic EMR and other application technology projects
• Responsible for the growth and development of staff at various levels, including managers

Minimum Qualifications

• High School Diploma/GED
• 7 years Implementation and support experience and
• Progressive experience in Information Services, or a combination of Information Services and direct healthcare experience and
• Medium to Large-scale implementation/upgrades and
• Project resource and budget management
• Large Hospital/IDN Information Technology Experience and/or Healthcare Operations Experience
• Program/Large Project Management
• Implementation/Upgrade Facilitation
• Integrated Systems Architecture Planning, Development and Implementation
• Technical Collaboration (e.g. Interfaces, Hardware and Reporting)
• Team Leadership
• Coaching and Mentoring
• Triaging On-call/DR/BC
• Strong oral and written communication skills

Preferred Qualifications

• Bachelor’s Degree Computer Science or Healthcare or
• Master’s Degree Computer Science or Healthcare
• 10 years Progressive experience in Information Services, or a combination of Information Services and direct healthcare experience and
• Implementation and support experience
• EPIC Certification - Epic Systems or
• PMP - Project Management Professional - Project Management Institute

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

1100 Virginia Drive, Fort Washington, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow’s professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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