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Bilingual Support Analyst Remote Position

Compugen Inc

Join Compugen as a Bilingual Service Desk Analyst, providing remote support across Canada. Engage with users via phone, email, and in-person assistance, ensuring seamless tech experiences. This role requires fluency in both English and French, along with a minimum of two years in technical support or similar customer service positions. Candidates should demonstrate strong problem-solving skills and a good understanding of the Windows 10 environment. You'll help clients troubleshoot issues effectively while contributing to the development of knowledge base articles. Key Responsibilities:

  • Provide technical support through various communication channels
  • Analyze and monitor network problems effectively
  • Document and track problem-solving processes diligently
  • Apply diagnostic tools for troubleshooting support
  • Collaborate during team meetings to enhance service delivery
Requirements:
  • Degree or diploma in Computer Science, or equivalent experience
  • Minimum 2 years in customer service or technical roles
  • Exceptional bilingual (French/English) communication skills
  • Attention to detail and research capabilities
  • Experience in a collaborative team environment
Utilize your tech expertise and bilingual skills to create effective solutions for users at Compugen. #J-18808-Ljbffr

Vacancy posted 14 hours ago
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