Lead, Part Time - Mapleview Centre

About Athleta

For the past 22 years, we’ve committed ourselves and our brand to a single aim: to empower all women and girls. Inspiration. Collaboration. Connection. Inclusivity. It’s what we do best, and we’re on the hunt for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. 

We use business as a force for good by putting people and the planet right up there with profit, which is why Athleta is a certified B Corp. Ready to make a move? Join us. Because we know that alone we’re strong, but together we’re unstoppable.

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment. 

• Promote customer loyalty by educating customers about our loyalty programs. 

• All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience. 

• Support sales leader during (non-peak) hours, with the customer as the primary focus  

• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner 

• Build and share expertise in the product lifecycle 

• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists 

• Leverage omni-channel to deliver a frictionless customer experience. 

• Ensure all compliance standards are met. 

Who You Are

• You embody Gap Inc’s Purpose, Mission, Vision, Values and Behaviors 

• Provides clear and direct communication of expectations.  

• Ability to utilize technology effectively to engage with customers and team to meet goals 

• Demonstrate interest and initiative towards continuous improvement and growth 

• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts. 

• Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.

Benefits at Athleta

• Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.
• Competitive Paid Time Off plans.*
• Company match for donations and volunteer time*
• Registered Retirement Savings Plan
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• Virtual health care 24/7*
• Maternity/Parental Top Up.*
• See more of the benefits we offer.

*For eligible employees