AI Delivery Engineer, Developer Experience

7shifts is an HR platform designed to help restaurant teams thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for over 55,000 restaurants. Our mission is to simplify team management and improve performance for restaurants, with a long-term vision of creating a thriving restaurant industry through the power of connected & engaged teams.

As an AI Delivery Engineer on the Developer Experience squad at 7shifts, you work at the intersection of strong engineering judgment and AI-enabled execution. You report to the Engineering Manager for Developer Experience and build the systems every 7shifts engineer depends on: the agentic harnesses, core workflows and developer tooling that power an organization that builds a product used by over 1.5 million restaurant workers every day.

The job is to take ambiguous business and developer intent through to shipped, production-ready outcomes, with AI doing a significant portion of the execution while you’re accountable for the judgment, quality, architecture, and tradeoffs that agents can't make. You will help define and build the future of not only our internal Agentic harness, Aether, but future programs built around harnessing AI in ways that improve developer productivity. You surface decisions in a way that cross-functional partners can act on. And you make the engineers around you better: through mentorship, through how you approach problems visibly, and through technical context that doesn't stay siloed.

What you'll do

• Own work end to end: take a problem from definition through technical design, build, iteration, and long-term support without needing a spec handed to you

• Design and ship backend systems, data models and agentic frameworks that scale

• Use AI as the primary delivery tool for building product: direct it through generation, apply engineering judgment to validate the output, and hold the bar on what ships

• Look for more ways to improve speed, cost efficiency and MCP adoption so that we’re empowering an organization to deliver atop a seamless platform that can do the rote work with ease

• Set and reinforce engineering practices through code and spec reviews, testing standards, and technical decisions that other developers can learn from

• Translate developer and business intent into technical solutions, surfacing tradeoffs and risks early so the team makes better decisions

• Mentor developers on the squad through feedback and technical guidance — not just in reviews, but in how you approach problems day to day

What you bring

• Production ownership: you've shipped and supported software that real customers depend on, made technical decisions under pressure, and lived with the consequences long enough to learn from them

• A demonstrated history of MCP server usage and creation, moving beyond simple connectors to building out orchestrated workflows that take advantage of the context a particular server can provide

• Demonstrated AI fluency in your actual delivery workflow: you use AI to ship product faster, direct it deliberately, and hold a consistent bar on what makes it through review

• The ability to move from ambiguous input to clear, maintainable solution in large codebases where the answer wasn’t obvious and the cost of getting it wrong was real

• Communication that works across the org: you can articulate a tradeoff decision clearly to a EM, other senior/staff/principal developers, and drive alignment with leadership without needing to be managed through the conversation

• Self-awareness about your own gaps and growth edges: at this level, knowing what isn't working and adjusting is part of how you make better decisions, not a bonus trait

• A consistent track record of making the people around you better: through mentorship, code reviews, surfacing technical context others can actually act on, and helping less experienced developers think through problems rather than just solving them for them

It'd be even cooler if you had

• Experience building out an agentic harness or agentic control plane.

This role is part of an existing vacancy and is part of our current hiring plan.

Our commitment to our Shifties:

• Opportunity: Our product is evolving in exciting ways, and we’re focused on delivering even more value to restaurants. This momentum creates real opportunities to learn and grow. Whether you’re honing your craft or exploring new paths, you’ll be supported and empowered to own your growth and impact a product shaping the future of the restaurant industry.

• Challenge: We’re tackling real problems in a fast-moving, complex industry. The work is scrappy and ambiguous, but meaningful. You’ll think critically, act with intention, and shape solutions that make a real difference for restaurant teams.

• Culture: We’re proud to be recognized among the best workplaces in North America. Guided by our mission and values, we move fast to solve meaningful problems and celebrate wins together. Whether through in-office and remote events, team offsites like Sparks, or everyday moments of connection, we create space for shared growth, collaboration, and fun.

• Equity: We’re a Series C, VC-backed SaaS company, and we believe everyone should share in the success they help create. When we build together, we grow together.

• Health and Wellness: We support Shifties in and outside of work, knowing that what people need can change over time. From day one, you’ll have access to benefits like health and dental, lifestyle spending accounts to a parental leave program built with flexibility in mind, to help you bring your best self to work.

• Flexibility: Our team is intentional around how and where we work, whether remotely, in person, or a mix of both. We prioritize candidates who thrive in a hybrid work environment with offices in Saskatoon and Toronto, ensuring in-person collaboration and connection when possible. Plus, we offer a flexible vacation policy to encourage everyone to recharge when needed. Oh, and our ‘90 Day Shift’ program lets Shift work from (almost) anywhere because who wouldn’t want to trade their desk for a beach view once in a while?

• Support: We set Shifties up for success with the tools they need, like the latest Apple tech, a home office setup, and some 7shifts swag to make it official. But support goes beyond day one. We’re serious about professional growth, offering coaching, feedback, development planning, and opportunities to grow from within.

We know you might not check every box, and that’s okay. If you’re excited about this role, inspired to contribute to a meaningful product, and eager to share ideas that drive real change, we’d love to hear from you. We’re building an inclusive team that reflects the diverse industry we serve, and we welcome applicants from all backgrounds.

We thank you for your interest in joining the 7shifts team!

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