DaaS Services Engineer

Not just a job, but a career
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations Sustainable Development Goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purposes

• Implement and sustain cloud data platforms and industrial data solutions end-to-end, covering deployment, configuration, and ongoing operations while collaborating with cross‑functional teams to meet customer outcomes and SLAs.
• Contribute to service excellence by participating in ticket escalations and periodic reporting when required, maintaining a high standard of customer communication and professionalism.
• Execute internal design, system build, and testing in support of solution road map; deploy solutions and produce pre/post‑implementation documentation.

Responsibilities

• Business Requirements Identification – support collection of business requirements using interviews, document analysis, and workflow analysis to express requirements clearly and succinctly.
• Technical Developments Recommendation – research and suggest technical developments to prove quality of the used technology.
• Technical Database Support – design distribution of basic database resources and provide physical modeling and design services to tune database applications for optimum performance.
• Database Specifications – provide information and comments on suitability during the approval process for database specifications to ensure all agreed standards and protocols are followed.
• Information Security – implement required security measures, monitor performance, and notify security experts of any problems.
• Analysis of "As Is" and "To Be" – support and contribute to documentation of "as is" and "to be" processes.
• Testing Information Technology (IT) Performance – perform website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues.
• Documentation and Backup – create and maintain technical and/or user documentation to a high standard, and back up files to ensure instant recovery if problems occur.
• Personal Capability Building – develop own capabilities by participating in assessment and development planning activities and formal and informal training and coaching.

Position Requirements

Behavioral Competencies

• Manages Complexity – make sense of complex, high‑quantity, and sometimes contradictory information to solve problems effectively.
• Tech Savvy – anticipate and adopt innovations in business‑building digital and technology applications.
• Collaborates – build partnerships and work collaboratively with others to meet shared objectives.

Skills

• Data Collection and Analysis – determine and analyze trends from data that is collected to assist in compiling reports that will help in decision‑making.
• Action Planning – review and evaluate recommendations and requirements and develop appropriate plans or deliver actions required.
• Business Data Modeling – conduct activities to collect, analyze, diagram (model), and report information and data flow.
• Document and Model User Requirements – utilize the appropriate modeling tool(s) to diagram requirements from data and state changes.
• IT Support – monitor, diagnose and fix problems with technology products.
• IT Testing – design, execute and report on systems/service tests.
• Perform Gap Analysis – conduct gap analysis between current and future states to identify components of the overall change strategy.
• Analyze Current State/AS‑IS State – understand business context, needs, rules, and architecture.
• Application Development – develop software through use of programming languages.
• Assessment – assimilate and understand data and information from various sources to draw appropriate conclusions and make relevant recommendations.
• Business Requirements Analysis – express user needs in terms of business requirements and recommend preferred approach.
• Customer and Market Analysis – analyze and research customer and market conditions.
• Database Administration – design, implement, administer, maintain, and manage databases.
• Define Future State/TO‑BE State – envision and document the future state of processes and products.
• Data Management Techniques – develop and execute architectures, policies and practices to manage the information lifecycle needs of an organization.
• Network/IT security – maintain system/service and information security, integrity, compliance and continuity.
• Understands Customer Needs – articulate customer needs in the customer's business language and business context.

Education

• Bachelor’s Degree in related field or equivalent level of experience.

General Experience

• Experience in providing customer support in an IT solutions environment.
• Familiarity with cloud data engineering and industrial data systems concepts.
• Experience working with cloud products and technologies.
• Familiarity with relational databases (e.g., Microsoft SQL Server, PostgreSQL, MySQL).
• Familiarity with time‑series data management.
• Knowledge of industrial protocols and data historians (e.g., OPC DA/UA, MQTT, Modbus, COM/DCOM).
• Experience with OSIsoft/AVEVA PI System a plus.
• Programming skills across various languages (e.g., Python, PowerShell) and architectures a plus.
• Experience providing training to small groups a plus.
• Excellent analytical and problem‑solving abilities.
• High level of accuracy and attention to detail.
• Willingness and ability to learn new tools quickly.
• Empathy to customers reporting software issues.
• Work closely with key clients to understand their business requirements.
• Understanding of energy‑sector operations, particularly within oil & gas, refining, and petrochemical environments a plus.
• Basic understanding of change management.
• Ability to work well in a virtual team environment under supervision and willingness to assist others.
• Able to communicate directly with client about technical issues.
• Displays a high level of professionalism towards colleagues and as an ambassador of the company.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.