Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Service Supervisor

Full-time

ABB

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to:
Gestionnaire du service à la clientèle

The Customer Service Supervisor is responsible for ensuring the team achieves its objectives by motivating, coaching, mentoring, and working closely with team members.

We create value by proactively monitoring team performance and reallocating resources to resolve issues quickly, efficiently, and in a way that delivers mutually satisfactory outcomes for both our customers and ABB.

The Customer Service Supervisor collaborates with other Customer Service teams to identify specific training needs and the tools required to improve efficiency across the organization.

This role contributes to ABB Canada's Electrification, Installation Products (ELIP) division and is based in Saint-Jean-sur-Richelieu, Quebec.

The work model for this position is hybrid, with two days per week in the office.

Responsibilities
  • Foster accountability within the team and ensure that all EDI error corrections, Customer Service hold follow-ups, and backorder management activities are completed daily.
  • Motivate and engage the team to achieve departmental KPIs and established service level objectives.
  • Evaluate and manage team performance against defined goals and performance metrics.
  • Identify key customer accounts and organize regular business reviews to develop and maintain outstanding customer relationships.
  • Act as the second level of escalation, ensuring customer issues are addressed promptly, effectively, and brought to resolution.
  • Ensure customer accounts are distributed fairly across the team to maintain high customer satisfaction and business continuity.
  • Continuously assess departmental resource requirements and provide recommendations for improvement.
  • Serve as the Salesforce.com champion and subject matter expert for the team.
  • Ensure employee schedules and absences are properly recorded and maintained.
  • Conduct regular team meetings to discuss challenges, share updates, and implement continuous improvements.
  • Collaborate with departments that interact with Customer Service to ensure effective communication, strong cross-functional partnerships, and optimized shared processes.
  • Work closely with the Customer Service Trainer to strengthen team capabilities and support employee development.
  • Approve return material authorization (RMA) requests and invoices submitted by members of the team.
  • Provide assistance and support to colleagues as needed.
  • Participate in strategic Customer Operations meetings.
  • Maintain in-depth knowledge of Customer Service processes and procedures while driving continuous process improvement initiatives.
  • Perform other duties as assigned.

Qualifications
  • Bachelor's degree in Business Administration or a College Diploma in Business Administration (or equivalent combination of education and experience).
  • Minimum of five (5) years of experience in a B2B environment, preferably within a manufacturing organization.
  • Bilingual in French and English. English is required to communicate with customers outside the province of Quebec.
  • Strong leadership, communication, and organizational skills.
  • Ability to manage multiple priorities and projects simultaneously while maintaining exceptional attention to detail.
  • Strong customer focus and commitment to continuous process improvement.
  • Strong analytical and problem-solving skills.
  • Proficiency with Microsoft Office applications.
  • Experience with Salesforce and SAP is considered an asset.

Employment Equity & Inclusion Statement (Canada)

ABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada's diversity, including:

• Women

• Indigenous Peoples

• Members of visible minorities

• Persons with disabilities

ABB is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodation during any stage of the recruitment process, we encourage you to let us know.
Vacancy posted 21 days ago
Similar jobs that could be interesting for youBased on the Customer Service Supervisor in Richelieu, QC vacancy
  •  ...08-12 Job Description The Supervisor, Letter Carrier supervises the...  ...team of letter carriers, mail service couriers and RSMC’s assigned...  ...relations with mail delivery customers. Projects professional service standards and ensures customer experience is a priority. Investigates... 
    Suggested
    Permanent employment
    Full time
    Temporary work
    Relief
    Internship
    Work at office
    Local area
    Richelieu, QC
    8 days ago
  • $62.5k - $72.5k per year

     ...problems, and contribute to making processes better every day. Job Description This is not a call center role . The Customer Service Specialist acts as a primary point of contact for dealers across Canada and the U.S., ensuring accurate order processing and timely... 
    Suggested
    Long term contract
    Full time
    Work at office
    Monday to friday

    Techo-Bloc

    Saint-Hubert, QC
    1 day ago
  •  ...pride in ensuring every member of our team feels empowered. You are the person who likes to set the tone for the customer’s experience. As a Customer Service Representative , you will create ease in a fast-paced, action-oriented role. You will enjoy the variety of... 
    Suggested
    Remplacement
    Full time
    Work from home
    Home office

    Belron Canada inc

    Saint-Jean-sur-Richelieu, QC
    7 days ago
  •  ...by being a key resource, a definitive source of knowledge about services and solutions, to contribute your expertise to enhance organizational...  ...is required. English is also required to communicate with customers outside Quebec on a regular basis. Why ABB? We empower you... 
    Suggested
    Full time
    Internship

    ABB

    Richelieu, QC
    12 days ago
  • $25.5 - $28 per hour

     ...energy? Do you have a genuine passion for delivering an exceptional customer experience? Now is the time to take your career to the next...  ...global leader in the flooring industry, is looking for a Customer Service Representative to join their team in Saint-Bruno. Working... 
    Suggested
    Work at office
    Remote work
    Flexible hours

    Randstad

    Saint-Bruno, QC
    more than 2 months ago
  • $21.5 per hour

     ...your career in the healthcare sector? Join the Canadian subsidiary of a major international healthcare group currently seeking a Customer Service Representative for its St-Bruno (South Shore of Montreal) location. This stable, permanent position is ideal for a detail-oriented... 
    Permanent employment

    Randstad

    Saint-Bruno, QC
    more than 2 months ago
  •  ...skills ~ Excellent communication and documentation skills with strong attention to detail and commitment to data accuracy ~ Customer service orientation with proven ability to support end users and cross-functional stakeholders ~ Strong ability to manage multiple priorities... 
    Full time
    Internship
    Work at office
    2 days per week

    ABB

    Richelieu, QC
    18 days ago
  • $17 - $19 per hour

     ...Sell merchandise Prepare reports on sales volumes, merchandising and personnel matters Resolve issues that may arise, including customer requests, complaints and supply shortages Organize and maintain inventory Supervise and co-ordinate activities of workers... 
    Permanent employment
    Full time
    Temporary work
    Internship
    Remote work

    Marché Riendeau Inc.

    Saint-Hubert, QC
    8 days ago
  • $17 - $19 per hour

     ...Sell merchandise Prepare reports on sales volumes, merchandising and personnel matters Resolve issues that may arise, including customer requests, complaints and supply shortages Organize and maintain inventory Supervise and co-ordinate activities of workers... 
    Permanent employment
    Temporary work
    Part time
    Internship
    Seasonal work
    Immediate start
    Flexible hours
    Weekend work
    Day shift
    Afternoon shift
    Early shift

    Marché Riendeau Beloeil Inc.

    Beloeil, QC
    8 days ago
  •  ...Bourassa is a fast-growing company currently looking for a Warehouse Supervisor for its warehouses located in Saint-Jean-sur-Richelieu. The...  ..., and controlling activities related to the storage of customer materials while ensuring loading methods are optimized. The person... 
    Full time
    Work at office
    Immediate start
    Monday to friday
    Shift work

    Transport Bourassa

    Saint-Jean-sur-Richelieu, QC
    14 days ago
  • $25 - $30 per hour

     ...leader known for its eco-responsible initiatives, is seeking a Customer Order Management Specialist to join their dynamic team based in...  ...Qualifications Experience: 2 to 5 years of experience in customer service, logistics, supply chain, or order management, ideally within... 
    Hourly pay
    Contract work
    Work at office
    Remote work
    Monday to friday

    Randstad

    Saint-Hubert, QC
    6 days ago
  • $75k - $85k per year

     ...from point A to point B, manage relationships with carriers and customs brokers, and optimize the shipping to ensure timely delivery and...  ...of Lading, PAPS, PARs, ACE, ACI - Negotiate rates and service contracts transport partners and domestic carriers. Monitor performance... 
    Permanent employment
    Full time
    Local area
    Monday to friday
    Flexible hours
    Day shift

    Randstad

    Chambly, QC
    a month ago
  •  ...what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener... 
    Long term contract
    Full time
    Work at office
    Worldwide

    Alstom

    Saint-Bruno, QC
    10 hours ago
  •  ...PRODUCTION SUPERVISOR (IN TRAINING)   Do you have experience in production lines and want to take your career to the next level? Do you want to lead a team and directly contribute to optimizing operations in a dynamic environment? Would you like to benefit from coaching... 
    Long term contract
    Permanent employment
    Work at office
    Shift work
    Night shift
    Weekend work
    Day shift
    Afternoon shift

    The Agency by Workland

    Saint-Jean-sur-Richelieu, QC
    12 hours ago
  • $36 per hour

    Overview Languages French Education Secondary (high) school graduation certificate or equivalent experience Experience 2 years to less than 3 years On site Work must be completed at the physical location. There is no option to work remotely....
    Permanent employment
    Full time
    Remote work

    CYRELL AMP INC.

    Beloeil, QC
    8 days ago
  •  ...We are looking for a detail-oriented and proactive individual to join our Customs Department. In a fast-paced environment where every minute counts, you will need to demonstrate strong autonomy and excellent prioritization skills. Your accuracy and attention to detail will... 
    Permanent employment
    Full time
    Work at office
    Monday to friday
    Shift work

    Transport Bourassa

    Saint-Jean-sur-Richelieu, QC
    2 days ago
  •  ..., monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every...  ...collaboration Ensure compliance with customer requirements and internal standards Monitor... 
    Long term contract
    For subcontractor
    Worldwide
    Flexible hours

    Alstom

    Saint-Bruno, QC
    10 hours ago
  •  ...ease communicating fluently in English and French, both written and verbal, and are comfortable representing the organization with customers, partners, and senior stakeholders. French is required. English is also required to communicate with customers outside Quebec on... 
    Full time
    Internship
    Local area

    ABB

    Richelieu, QC
    15 days ago
  •  ...comprenons ce qui conduit les individus à les emprunter. Des trains à grande vitesse, métros, monorails et tramways aux systèmes intégrés, services, infrastructures, et solutions de signalisation et de mobilité numérique, nous offrons à la diversité de nos clients le portefeuille... 
    Daily paid
    Apprenticeship
    Flexible hours

    Alstom

    Saint-Bruno, QC
    1 day ago
  • $62.5k - $72.5k per year

     ...règlent les problèmes et contribuent concrètement à l’efficacité des opérations. Description du poste En tant que spécialiste du service à la clientèle, vous agissez comme point de contact principal pour les détaillants à travers le Canada et les États-Unis, en assurant... 
    Full time
    Work at office
    Monday to friday
    Flexible hours

    Techo-Bloc

    Saint-Hubert, QC
    1 day ago
  •  ...professionnel ; Un programme de reconnaissance des employés ; Et beaucoup plus ! Description du poste Le ou la représentant(e) service à la clientèle est responsable de fournir un service à la clientèle hors pair afin d'assurer une expérience de magasinage agréable... 
    Daily paid
    Full time
    Work at office

    Structube

    Saint-Bruno, QC
    3 days ago
  •  ...Aliments Sofina inc. est à la recherche d’un(e) représentant(e) au service à la clientèle à Saint-Bruno. Sous la supervision du directeur service à la clientèle, le titulaire s’assure du traitement et de l’ajustement des commandes sur une base quotidienne de la clientèle... 
    Daily paid
    Full time
    Work at office

    Sofina Foods Canada

    Saint-Bruno, QC
    7 days ago
  • $24.76 per hour

     ...encourage l’autonomie, la créativité et le bien-être professionnel. Laisse ton empreinte en postulant dès maintenant. Préposé service alimentaire - Laisse ton empreinte dans le réseau de la santé à Chambly Contribue à la santé des gens de ta région. Deviens préposé... 
    Full time
    Part time
    Weekend work
    Day shift
    Afternoon shift

    Santé Québec Montérégie-Est

    Chambly, QC
    7 days ago
  •  ...poste : Régulier Votre futur rôle au sein de notre équipe Relevant du directeur, Technologies de l’information, le chef de service, Applications TI, est responsable de la croissance et de la direction des équipes applicatives au sein du service Technologies de l’information... 
    Permanent employment
    Contract work
    Work at office
    Local area

    BBA

    Mont-Saint-Hilaire, QC
    17 days ago
  •  ...les nombreux avantages que nous offrons : un horaire de travail flexible avec télétravail, une gamme complète d’avantages sociaux, un service de cafétéria, une salle de divertissement et d’entraînement, un stationnement gratuit et un environnement entouré de verdure. En... 
    Contract work
    Remote work
    Flexible hours

    Rheinmetall Group

    Saint-Jean-sur-Richelieu, QC
    1 day ago
  •  ...Coordinate compliance documentation and supplier data collection in collaboration with internal and external stakeholders. ~ Support customer, regulatory, and internal compliance requests related to product environmental requirements. Collaboration & Project Support... 
    Full time
    Internship
    Work at office
    Local area
    2 days per week
    3 days per week

    ABB

    Richelieu, QC
    15 days ago
  •  ...vacances payées Pour une vue d’ensemble de la rémunération globale,  cliquez ici . Une journée dans la vie d’un Représentant(e) des services financiers : Établir une relation solide en accueillant et en engageant les clients en personne, par téléphone et par courriel.... 
    Work at office
    Day shift

    easyfinancière

    Saint-Jean-sur-Richelieu, QC
    23 days ago
  • $55k per year

     ...Poste : agent(e) au service à la clientèle Lieu de travail : Marieville (en présentiel) Salaire : jusqu'à 55 000 $ par année + assurances collectives + 2 semaines de vacances Horaire : jour - 35 heures par semaine Nouveau poste permanent disponible au service... 
    Permanent employment
    Full time

    Quantum Management Services Ltd.

    Marieville, QC
    26 days ago
  •  ...DE VOUS-MÊME POUR PROPULSER VOTRE CARRIÈRE? Vous souhaitez avoir une carrière passionnante et valorisante comme Conseiller.ère au service à la clientèle et qui vous propose un environnement de travail et des outils à la fine pointe de la technologie? Nous voulons vous connaître... 
    Remplacement
    Permanent employment
    Full time

    Lebeau

    Saint-Jean-sur-Richelieu, QC
    8 days ago
  •  ...énergie et en appareillage électrique. Dans ce rôle, vous serez responsable de planifier, de coordonner et d’encadrer les activités du service afin d’assurer la qualité des livrables, l’efficacité opérationnelle et le développement des compétences de l’équipe.  Votre... 
    Daily paid
    Permanent employment
    Work at office
    Local area
    Remote work

    BBA

    Mont-Saint-Hilaire, QC
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Supervisor. Be the first to apply!