Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

customer experience and operations analyst coordinator.

Randstad

Strategic Role at the Heart of the Customer Experience
Join a key player in the food retail sector, committed to offering an impeccable online shopping experience. We are looking for a bilingual, results-oriented professional to fill a strategic role at the intersection of data analysis, operations, and customer service.

Junior profiles and recent graduates with relevant experience are strongly encouraged to apply. This position offers a unique development opportunity in a rapidly growing sector.

Physical Location: Dedicated Online Grocery Store – Ville Saint-Laurent Hybrid Format: 4 days/week in the office

Specific Responsibilities: From Analysis to Customer Impact
This role supports the management of online operations and after-sales service, focusing on analytical rigor and continuous improvement of the customer experience.

Advantages
Long-term contract – with possibility of permanence.
Modern work environment in Ville Saint-Laurent.
Stimulating project within a team dedicated to customer excellence.
Opportunity to subscribe to group insurance plans.
Access to continuous development platforms.

Responsibilities

Analyze Customer Satisfaction Survey results to identify issues and recommend concrete solutions for improving the after-sales experience.

Ensure close monitoring of customer service performance indicators and drive continuous improvement.

Participate in the standardization and automation of data analysis processes.

Collaborate with IT and Operations teams to improve data quality and ensure that analyses support the company's strategic objectives.

Qualifications
Qualifications and Experience
2 to 3 years in a call center (or customer service environment)

1 to 3 years of experience in data analysis.

Technical Skills:
Advanced proficiency in MS Office software (Excel essential).

Proficiency in PowerBI and PowerAutomate.

Demonstrated ability to analyze customer data to generate tangible impacts.

Languages:
Bilingualism (oral and written) essential – Ability to interact with unilingual English-speaking employees, suppliers, or external partners.

Candidate Profile
Strong analytical skills and critical thinking.

Structured and rigorous, focused on quality work/service.

High level of autonomy and ability to make decisions.

Priority management and self-control.

Summary
Ready to make a real difference in the online customer experience?

This mandate is a concrete opportunity to join a major company in a key role where your organizational skills, rigor, and analytical sense will be fully utilized.

Apply now and send your CV to View email address on randstad.com

Looking forward to hearing from you, Mélissa :)

Only selected candidates will be contacted as part of a confidential process.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process. show more
Vacancy posted more than 2 months ago
Similar jobs that could be interesting for youBased on the customer experience and operations analyst coordinator. in Saint-Laurent, QC vacancy
  •  ...Valsoft est à la recherche d’un(e) analyste des opérations de trésorerie pour se joindre à notre...  ...Valsoft is looking for a Treasury Operations Analyst to join our team in Canada....  ...the best mission-critical solutions for customers in their respective industries. A key... 
    Suggested
    Long term contract
    Full time
    Temporary work
    Immediate start
    Day shift

    Valsoft Corporation

    Saint-Laurent, QC
    more than 2 months ago
  • $45k - $50k per year

     ...certificate or diploma or equivalent experience Experience 5 years or more On site...  ...Read blueprints and drawings Coordinate work activities to ensure projects meet...  ...art ~ Product packaging Type of operation ~ Packaging Benefits Health benefits... 
    Suggested
    Permanent employment
    Full time
    Remote work

    Media Graph Depot Inc.

    Saint-Laurent, QC
    1 day ago
  • $37 per hour

     ...graduation certificate or equivalent experience Experience 2 years to less than 3 years...  ...tasks to accomplish the work Oversee operational logistics of the organization Plan...  ...and submit reports Ensure smooth operation of computer equipment and machinery Ensure... 
    Suggested
    Permanent employment
    Full time
    Remote work

    Groupe ERA Group

    Saint-Laurent, QC
    1 day ago
  • $55k - $65k per year

    Administrative Coordinator About the opportunity Join a stable and dynamic team within...  ...solutions. About the position: Within our operations department, our motto is simple:...  ...des colleagues located in Ontario. Experience in a similar role: Prior experience in a... 
    Suggested
    Permanent employment
    Work at office
    Monday to friday
    Flexible hours

    Randstad

    Saint-Laurent, QC
    5 days ago
  •  ...Organize tasks to accomplish the work Oversee operational logistics of the organization Plan and organize operational logistics of...  ...clerical duties Prepare and submit reports Ensure smooth operation of computer equipment and machinery Ensure proper functioning... 
    Suggested
    Full time

    Groupe ERA Group

    Saint-Laurent, QC
    22 hours ago
  • $27.5 per hour

     ...through meticulous data management and coordination. Job Title: Administrative Order Cycle...  ...Reports To: Inventory Control Supervisor or Operations Manager Summary The Administrative...  ...: Possibility of gaining valuable experience within a recognized company. Responsibilities... 
    Work at office

    Randstad

    Saint-Laurent, QC
    18 days ago
  •  ...dynamique au sein d'une entreprise dans le domaine des solutions de sécurité . À propos du poste: Au sein de notre département des opérations, notre mot d'ordre est simple : optimiser, préparer et exécuter efficacement ! Nous recherchons un(e) coordonnateur(trice) rigoureux... 
    Permanent employment
    Work at office
    Monday to friday
    Flexible hours

    Randstad

    Saint-Laurent, QC
    4 days ago
  • $45k - $50k per year

     ...graduation certificate or equivalent experience Experience 1 year to less than 2 years...  ...inquiries and provide information to customers Arrange for refunds and credits Issue...  ...and provide information Provide customer service Experience and specialization... 
    Long term contract
    Permanent employment
    Full time
    Remote work

    Fresh Prep Foods Inc.

    Saint-Laurent, QC
    1 day ago
  •  ...clientèle tels que la réussite client, la coordination de comptes, le support à la clientèle ou...  ...Position Overview: The Associate Customer Success Manager supports customers through...  ...internal teams to ensure a smooth customer experience and helps identify opportunities to... 
    Daily paid
    Long term contract
    Remplacement
    Full time
    Work at office

    Intrado Life & Safety, Inc.

    Saint-Laurent, QC
    2 days ago
  • $45k - $50k per year

     ...graduation certificate or equivalent experience Tasks Answer written and oral inquiries...  ...inquiries and provide information to customers Arrange for refunds and credits...  ...inquiries and provide information Provide customer service Computer and technology... 
    Long term contract
    Permanent employment
    Weekend work

    Fresh Prep Foods Inc.

    Saint-Laurent, QC
    1 day ago
  • TalentWorldrecherche un Agent de coordination administratifpour l’un de ses clients à Montréal. L’agent de coordination administratif assure...  ..., Teams) ~Expérience de 2 à 5 ans en coordination des opérations ou en soutien administratif ~Bilinguisme français/anglais (atout... 
    Temporary work
    Work at office
    Remote work

    Talent World

    Saint-Laurent, QC
    6 days ago
  •  ...Job Posting Title : Logistics Coordinator  Schedule: Full-time, 5 days per...  ...position.  Compensation :  Based on Experience. This posting is for an existing...  ...role is to handle all day-to-day operational elements of our customer’s needs. Seeks out the best methods... 
    Full time
    Work at office
    Remote work
    Monday to friday

    DSV - Global Transport and Logistics

    Saint-Laurent, QC
    5 days ago
  •  ...développer une expertise en opérations contractuelles au sein d'une...  ...éducatives.   The Associate Customer Contract Administrator will...  ...develop expertise in contract operations within a mission-driven, fast...  ...Qualifications: ~1+ years of experience in contract administration,... 
    Full time
    Contract work
    Shift work

    Intrado Life & Safety, Inc.

    Saint-Laurent, QC
    2 days ago
  •  ...industrial distributor with operations primarily in North America, Japan...  ...more than 4.5 million customers worldwide with products delivered...  ...innovative technology and deep customer relationships. We’re...  ...geographic work location, relevant experience and individual skills. The stated... 
    Hourly pay
    For contractors
    Internship
    Worldwide
    Relocation

    Grainger Businesses

    Saint-Laurent, QC
    12 hours ago
  • $26 - $28 per hour

    Logistics Coordinator – Ville Saint-Laurent Are you a master of organization...  ...to $28 / hour (depending on experience). Perks: Free on-site...  ...team. Responsibilities Operational Planning: Organize and...  ...BOL), commercial invoices, and customs documentation. Performance... 
    Temporary work
    Work at office

    Randstad

    Saint-Laurent, QC
    a month ago
  • $45k - $55k per year

     ...Secondary (high) school graduation certificate or equivalent experience Experience 1 year to less than 2 years On site Work...  ...problems Troubleshoot problems related to equipment Provide customer service Experience and specialization Computer and... 
    Permanent employment
    Full time
    Remote work

    Media Graph Depot Inc.

    Saint-Laurent, QC
    1 day ago
  • $55k - $60k per year

     ...currently looking for a sales coordinator within their company. If you...  ...industry, have strong coordination skills within a sales department...  ...between teams Updating the customer database, files, and price...  ...diploma (an asset) Prior experience in sales coordination, customer... 
    Permanent employment
    Work at office
    1 day per week

    Randstad

    Saint-Laurent, QC
    23 days ago
  • $50k - $55k per year

    Opportunity: Administrative Coordinator Sector: Security Location...  ...to ensuring smooth operations between field technicians and...  ...responsibilities: Inspection coordination: Plan and schedule interventions...  .... Qualifications Experience in a similar role Bilingualism... 
    Long term contract
    Permanent employment

    Randstad

    Saint-Laurent, QC
    a month ago
  •  ...company specializing in metal is currently looking for a sales coordinator to join their team. The person will provide administrative support...  ...of Québec, in Ontario and the USA. MS Office knowledge Experience in a similar position Priority management and versatility... 
    Permanent employment
    Work at office
    Work from home
    Monday to friday
    2 days per week

    Randstad

    Saint-Laurent, QC
    a month ago
  •  ...Functional Analyst Who We Are Valnet Inc. is the world’s premier digital media investment company, owning and operating over 27 highly authoritative brands across entertainment, sports...  ...innovative products and content experiences. The Opportunity Valnet is seeking... 
    Full time
    Worldwide

    Valnet Inc.

    Saint-Laurent, QC
    3 days ago
  • $59k per year

     ...Laurent, Rue Beaulac  Job Posting Title: Customs Specialist  Time Type: Full Time...  ...plus eligible benefits, in accordance with experience and internal equity ***This posting is...  ...responsibility  •    Adhere to all Standard operating Procedures and Polices set in place by the... 
    Full time
    Work at office

    DSV - Global Transport and Logistics

    Saint-Laurent, QC
    8 days ago
  •  ...Beaulac  Job Posting Title: Pricing Analyst  Time Type: Full Time...  ...position will interface between customers, our transportation vendors, and internal operations regarding pricing. KEY DUTIES...  ...communication. Education and Experience Post-Secondary studies in... 
    Full time
    Work at office
    Local area
    Overseas

    DSV - Global Transport and Logistics

    Saint-Laurent, QC
    28 days ago
  • $27 - $30 per hour

     ...established leader in the energy sector is looking for its next Coordination Assistant to support the Branch Director at our Ville Saint-...  ...Competitive Salary: Between $27 and $30 per hour (based on experience). Status: Full-time. Environment: A stable team, an essential... 
    Hourly pay
    Full time
    Work at office

    Randstad

    Saint-Laurent, QC
    a month ago
  •  ...and learn to oversee and contribute to improving our close-knit operation, end to end, from purchasing through sales. Besides for being...  ...requires a versatile professional capable of handling technology, customer service, inventory management, invoicing, and general business... 
    Full time

    Finesse Contracts

    Saint-Laurent, QC
    24 days ago
  • $42k per year

     ...Laurent, Rue Beaulac  Job Posting Title: Operations, Trainee  Time Type: Full Time DSV...  ...career in logistics. No prior industry experience is required. Developed with CIFFA,...  ...Service oriented and able to resolve customer grievances Strong interpersonal skills... 
    Full time
    Fixed term contract
    Traineeship
    Manual labor
    Monday to friday

    DSV - Global Transport and Logistics

    Saint-Laurent, QC
    5 days ago
  •  ...Beaulac  Job Posting Title: Operations, Air Freight  Time Type:...  ...all air freight shipments, coordinating the movement and monitoring...  ...primary point of contact for customers and will provide the highest...  ...QUALIFICATIONS Education and Experience •    A minimum of two... 
    Full time
    Work at office
    Local area
    Overseas

    DSV - Global Transport and Logistics

    Saint-Laurent, QC
    22 days ago
  •  ...Saint-Laurent, is currently seeking a Regional Operational Coordinator. Role Summary: Acting as a true right hand to the operations team, you will bridge the gap between...  ...Saint-Laurent Salary: 27$/hours (based on experience) Schedule: 37.5 hours/week Flexibility... 
    Work at office

    Randstad

    Saint-Laurent, QC
    a month ago
  • $55k per year

     ...Beaulac  Job Posting Title: Operations, Pharma Specialist, Air...  ...benefits, in accordance with experience and internal equity *** This...  ...Pharma/Healthcare shipments, coordinating the movement and monitoring...  ...primary point of contact for customers and will provide the highest... 
    Full time
    Work at office
    Local area
    Overseas

    DSV - Global Transport and Logistics

    Saint-Laurent, QC
    23 hours ago
  • $35 per hour

     ...Education College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year or equivalent experience Experience 2 years to less than 3 years On site Work must be completed at the physical location. There is no option to... 
    Permanent employment
    Full time
    Remote work

    Goral Assist

    Saint-Laurent, QC
    1 day ago
  • $17 - $18 per hour

     ...Education Other trades certificate or diploma or equivalent experience Experience 1 year to less than 2 years On site Work...  ...setting ~ Printing industry Responsibilities Tasks Operate laser cutters Maintain equipment Transport raw materials,... 
    Permanent employment
    Full time
    Remote work

    Media Graph Depot Inc.

    Saint-Laurent, QC
    1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to customer experience and operations analyst coordinator.. Be the first to apply!