Airfreight Supervisor

586037

Richmond Bc, CA

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Airfreight Supervisor

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation.

At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

AIRFREIGHT SUPERVISOR

YOUR ROLE

Oversee the daily operations of the Airfreight department, including import, export, and related international transportation activities. Supervise and coordinate departmental workflow to ensure timely, accurate, compliant, and cost-effective shipment execution while delivering high-quality service to internal and external customers. Monitor SOPs, KPIs, shipment documentation, operational systems, customer service issues, and team performance to support business objectives. Provide training, coaching, and day-to-day leadership to team members while maintaining appropriate workload coverage and acting in accordance with the company’s guiding principles and core values.

WHAT YOU WILL BE DOING

Customer Service & Stakeholder Communication

Develop and maintain excellent customer service to internal and external customers at all times.

Maintain close communication with overseas offices, agents, carriers, vendors, customers, and cross-functional departments to resolve operational issues and support service delivery.

Handle service issues and customer complaints related to airfreight shipments, escalating service failures to management and supporting corrective actions as required.

Operational Performance & Process Improvement

Monitor departmental SOPs, KPIs, performance statistics, and workload distribution to identify opportunities for efficiency and service improvement.

Identify areas of concern in clients’ import and export processes through team performance monitoring, shipment document audits, accounting reviews, and periodic client reviews.

Team Leadership & People Management

Ensure appropriate backup coverage within the team to maintain continuity of service during absences or operational peaks.

Support staff retention and development by training, coaching, and strengthening team members’ airfreight operational knowledge, customer service standards, compliance awareness, and overall performance.

Conduct team meetings to assess departmental status, discuss improvement opportunities, and communicate new developments.

Address all employee performance problems promptly and directly in accordance with personnel policies.

Documentation, Compliance & Systems

Review and monitor shipment documentation for accuracy.

Ensure shipment documentation, operational systems, and transportation management systems are used accurately and consistently, following up on non-compliance with established processes.

Examine various documents including invoices, bills of lading, and shipping statements to ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products.

Ensure all policies and procedures are consistently administered.

Perform other duties as assigned.

WHAT WE ARE LOOKING FOR

College degree

Minimum five years of related experience in freight forwarding, airfreight operations, international transportation, or a similar logistics environment.

Minimum one to two years of supervisory, team lead, or people management experience.

Strong knowledge of airfreight import and export operations, forwarding processes, shipment documentation, carrier/agent coordination, customer service expectations, SOPs, and applicable regulations.

Working knowledge of Dangerous Goods, Good Distribution Practices, and recordkeeping requirements.

Experience supervising airfreight teams, monitoring operational KPIs, managing customer escalations, and coordinating with overseas offices, agents, carriers, and cross-functional departments.

Must be able to read, write and speak English fluently.

At CEVA we are committed to creating a safe and healthy work environment.

We offer

A Competitive Compensation PackageComprehensive Health & Dental Benefits

Professional Development Opportunities

Continuing Education

CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.

We thank all candidates for applying, however, only successful candidates will be contacted for an interview.

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