Operational Excellence Manager Microsoft

Operational excellence drives this Softchoice management opportunity focused on Microsoft Licensing Operations. Improve workflows, tools, controls, and team performance.The Manager, Operational Excellence leads people and operating practices across Microsoft licensing transactions. You will establish priorities, clarify ownership, improve documentation, support automation, and maintain effective reporting. The position combines team development with continuous improvement, stakeholder partnership, governance, and execution for commercial, public sector, and education business.Key Responsibilities:
Lead practical improvements to workflows, controls, reporting, and toolsPartner with IT on requirements and system changesTest, document, communicate, and support process adoptionMaintain scorecards, process documentation, decision records, and audit evidenceBuild stakeholder alignment across Microsoft and internal teamsRequirements:
Progressive operational experience of at least three yearsPeople leadership involving coaching and talent developmentExperience managing complex, high-volume transaction operationsKnowledge of quoting, ordering, renewals, and contract processingPost-secondary education or equivalent relevant experienceUse operational excellence, stakeholder management, Microsoft licensing knowledge, and process improvement skills to strengthen Softchoice’s business execution.
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