Manager, Growth Operations

BrandActive specializes in the financial analysis, strategy, and logistics of rebrand implementation. Since 1998, we’ve helped many of the world’s most valuable brands plan, budget, and implement brand change—optimizing spend, improving efficiency, and reducing complexity along the way.

Our work combines industry-leading analytics with a proven methodology to help clients make smarter decisions, save time and money, and get more value from their brand investments—whether they’re navigating a major rebrand or managing their brand day to day. You can explore examples of our work in our case studies.

At BrandActive, we’re committed to building an inclusive, supportive workplace where people can do their best work and grow together. We strive to set the global standard for excellence in our industry while fostering a culture rooted in trust, agility, and growth —guided by our North Star: great people, doing great work, and having a great time doing it.

The Opportunity

We’re looking for a highly organized, process-minded Growth Operations leader who can turn strategic priorities into coordinated action across an integrated sales and marketing team. You’ll bring structure, visibility, and follow-through to how the team operates, leading cross-functional initiatives, creating and strengthening processes and systems, and ensuring teams have the clarity, information, and tools they need to execute effectively.

Responsibilities

Growth operational planning and performance

• Acts as the operational driver behind strategic goals set by SVP, Growth, translating priorities into coordinated actions across campaigns, partnerships, sales initiatives, and internal workflows to ensure consistent execution and follow-through.
• Translates growth strategy into clear, actionable plans—breaking down priorities into trackable steps, aligning stakeholders, documenting processes, and ensuring visibility into progress and next actions across teams.
• Owns preparation and ongoing improvement of the integrated GTM dashboard, increasing visibility into activities, improving usability, and identifying opportunities to enhance it with AI and automation.
• Owns development of recurring metrics and reporting, with support from the Growth Coordinator, ensuring data is consolidated, accurate, and aligned with growth priorities.
• Evaluates new tools and, if adopted, manages implementation and ensures teams use systems effectively.

Sales and partnership enablement

• Oversees pipeline hygiene and visibility, ensuring next steps are consistently updated, supporting weekly pipeline reviews, and contributing to pipeline restructuring and qualification efforts.
• Supports sales process execution by ensuring the sales team has clear priorities, building and maintaining account planning templates and proposal submission checklists, and ensuring sales activities such as prep calls, debriefs, and follow-ups are completed with clear ownership and within defined timelines.
• Supports new offering readiness by working with leadership to translate go-to-market plans into actionable components, including sales processes, materials, and workflows, with a focus on making them repeatable and easy for teams to execute.
• Owns day-to-day coordination of partnership activities, including tracking next steps, maintaining partner documentation and mapping, supporting partner meetings and follow-ups, and helping identify opportunities to deepen strategic partner engagement.

Strategic initiatives and cross-functional enablement

• Leads and project manages strategic Growth Operations initiatives, including HubSpot improvements and transformation, operationalization of the community advocacy program, and industry research and advancement initiatives, coordinating stakeholders and maintaining visibility from planning through delivery.
• Strengthens cross-functional coordination by improving communication flows, ensuring stakeholders are informed and aligned, and helping centralize information across tools such as pipeline, partner data, and project tracking.
• Identifies bottlenecks and creates systems to eliminate them, building repeatable processes that reduce manual effort and solve cross-functional friction.
• Supports role clarity and capability-building across growth roles, creating playbooks, SOPs, and templates to harmonize workflows so teams can collaborate more effectively.
• Facilitates growth team huddles, cross-team forums, and retrospectives.
• Manages vendor relationships where applicable.

Professional Development

• Own your growth by setting and updating development goals, actively seeking feedback, and aligning your aspirations with business goals.
• Contribute to internal initiatives that impact the client and/or team member experience such as our Equity, Diversity and Inclusion Advisory Committee, Community Impact Committee, or our Social Committee.
• Bring forward smarter, faster, better solutions to processes and identify opportunities to be more agile in day-to-day activities.
• Demonstrate inclusive and supportive behavior, contributing to BrandActive’s core values of trust, agility, and growth, commitment to equity, diversity, and inclusion, (EDI), humanity, and wellbeing.

Qualifications and Experience

This role is for someone who thinks about Growth Operations holistically—how an integrated sales and marketing team works together, how priorities move across functions, and how the right processes, systems, information, and operating rhythms enable the team to perform. It is not a traditional Marketing Operations or technology-focused role; while tools such as HubSpot and project management platforms are important enablers, the focus is on improving how the broader Growth team operates.

You might not tick every box, but if you meet most of the qualifications and are excited about the role, we’d love to hear from you. We value potential, curiosity, and a growth mindset.

• Strong project and program management skills, with experience translating strategic priorities into structured plans and coordinating multiple workstreams through execution.
• Demonstrated ability to lead cross-functional initiatives, align stakeholders, and drive clear ownership, decisions, and follow-through.
• Strong ability to manage up by anticipating needs, proactively surfacing risks and decisions, and providing leadership with clear visibility into progress and priorities.
• Experience shaping and improving project management systems, processes, and ways of working to increase team effectiveness and reduce friction.
• Strong facilitation and communication skills, with the ability to lead productive meetings and working sessions across teams and levels of seniority.
• Highly organized and process-minded, with strong judgment, initiative, and the ability to identify roadblocks and bring forward practical solutions.
• Strong analytical and reporting skills, with the ability to consolidate information, identify meaningful insights, and support data-informed decision-making.
• Comfortable working across CRM, reporting, project management, and collaboration platforms; experience with HubSpot and using automation or AI to improve workflows is critical.

Compensation and Benefits

BrandActive offers a comprehensive compensation and benefits package, including:

• Competitive compensation: $110,000-$130,000 CAD. Total compensation depends on experience, skills, and location and includes non-cash rewards.
• Values led culture focused on humanity, trust, agility, and growth. Check out our Culture Statement.
• Comprehensive health and dental coverage with no waiting period – your benefits start on day one.
• Mental health resources such as an Employee Assistant Program (EAP) and access to the Headspace app.
• Generous paid time off: 4 weeks of vacation, additional office closures, Flex Fridays, and extended long weekends throughout the summer.
• Holistic wellbeing benefits, including a wellbeing allowance, flexible additional time off to care for a loved one, support mental health, or observe meaningful religious or cultural holidays.
• Parental leave benefits to support you and your family.
• $2,000 annual professional and personal development support , including funding and time off for learning to support your growth.
• Home office and communications reimbursement to help you work comfortably.
• Charitable donation matching to support the causes that matter to you.
• Flexible work options – Remote (open to BC, Alberta, Ontario provinces) with adaptable schedules.
• Two annual town halls in Toronto, featuring engaging sessions and fun team activities.
• Supportive leadership and career development , with ongoing coaching and feedback to help you grow and succeed, quarterly formal feedback, annual performance reviews and separate annual development meetings.
• Work-from-anywhere flexibility, with the option to work abroad for up to four weeks (in eligible countries and after a minimum tenure depending on the role and circumstance).
• And more!

Start Date

Immediately

Location

Remote (Canada); BrandActive also has an office available for those in Toronto, ON.

Job vacancy

This role reflects growth in our team and expanded operational scope.

Commitment to Equal Opportunity

BrandActive is proud to be an equal opportunity employer and values inclusion in its workforce. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.

Accessibility Statement

BrandActive is dedicated to ensuring an accessible and inclusive experience for all candidates. If you require accommodations during the application process, please let the Talent Manager know. We are committed to partnering with you to provide support and make reasonable adjustments throughout the process. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

The Interview Process

At BrandActive, we use AI within our recruitment process in the following ways: screening applicants and recording calls and interviews. All candidates will be notified of the use of AI at the start of a call or interview and can request to opt out. As part of our broader dedication to EDI, we continuously review and refine our use of AI to support equitable experiences for all applicants.

• Initial Call (Pre-Screen): If your application is selected, you will have a prescreen call with the Talent Manager where we will use AI to transcribe for accurate note taking.
• Virtual Interview: Followed by an interview with the hiring manager.
• Case Presentation Interview: The last step is a case study and presentation to our team.

We thank all applicants for their interest in BrandActive, however, only those selected for an interview will be contacted.