AMS Lead IBM iSeries/AS400

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Role Summary

We are seeking an experienced AS400 AMS Lead to lead the support, maintenance, enhancement, and modernization of mission-critical applications hosted on the IBM i (AS400/iSeries) platform. This role combines technical leadership, application support management, stakeholder engagement, incident resolution, and continuous service improvement within an Application Management Services (AMS) environment.
The successful candidate will serve as the primary technical authority for the IBM i landscape, ensuring system stability, performance, security, and operational excellence while driving automation, modernization, and DevOps initiatives.

Mandatory Requirement: Candidates must possess or be eligible to maintain Canada Secret Level II Security Clearance.

Key Responsibilities

AMS Leadership & Service Delivery
•    Lead the day-to-day operation of the IBM i (AS400) AMS function, ensuring adherence to SLAs, OLAs, and operational targets.
•    Manage application support activities, including incident, problem, change, and release management.
•    Act as the primary escalation point for complex production issues and critical incidents.
•    Drive root cause analysis (RCA) and implement preventative measures to improve service stability.
•    Coordinate support activities across onsite, offshore, and vendor teams.
Technical Leadership
•    Provide technical leadership for IBM iSeries applications developed in RPG, RPGLE, COBOL, CL/CLLE, DB2, and related technologies.
•    Review and approve technical designs, code changes, support fixes, and deployment plans.
•    Mentor team members and promote technical excellence and knowledge sharing.
•    Ensure adherence to development, support, security, and operational standards.
Application Support & Maintenance
•    Lead production support activities for critical business applications.
•    Oversee defect triage, troubleshooting, debugging, and resolution of application issues.
•    Monitor system performance and proactively identify opportunities for optimization.
•    Support planned releases, deployments, upgrades, and maintenance activities.
DevOps & Continuous Improvement
•    Drive DevOps practices, automation initiatives, and operational efficiencies across the IBM i environment.
•    Implement continuous service improvement initiatives to improve application reliability and support effectiveness.
•    Identify modernization opportunities and support transformation initiatives involving APIs, integration platforms, cloud services, and automation tools.
•    Improve monitoring, alerting, and operational observability capabilities.
Stakeholder Management
•    Partner with business stakeholders, architects, infrastructure teams, security teams, and vendors to ensure successful delivery of services.
•    Provide regular operational reporting, service reviews, and technical recommendations.
•    Participate in governance forums and support strategic planning activities.

Required Qualifications

• 10+ years of experience supporting and developing applications on IBM iSeries (AS400) platforms.
• 5+ years of experience in a Technical Lead or AMS Lead capacity.
• Hands-on expertise with: 
  • RPG III / RPG IV
  • RPGLE / Free Format RPG
  • COBOL / ILE COBOL
  • CL / CLLE
  • DB2 for i
  • SQL / Embedded SQL
  • Query/400
  • Batch processing and job scheduling
• Strong experience in:
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Production Support
  • Root Cause Analysis
• Experience working within ITIL-based support environments.
• Strong stakeholder management and communication skills.
• Experience leading geographically distributed teams.

Preferred Qualifications

• Experience supporting large enterprise environments in telecommunications, financial services, insurance, or other highly regulated industries.
• Experience with:
  • API integration
  • JSON/XML processing
  • Web services
  • MQ Series
  • DevOps tools and CI/CD practices
  • Application modernization initiatives
• Exposure to cloud platforms such as Azure or AWS.
• Experience with automation, monitoring, and observability tools.
• Telecom billing, OSS/BSS, or customer management platform experience is considered a strong asset.

Work Arrangement

•    Hybrid work environment; 3-days a week either onsite or Capgemini’s office

The base compensation range for this role in the posted location is: $134,316 - $164,164 CAD. 

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: 

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect.  We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

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Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.