AMS Lead - PWGSC Portal

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Role Summary

We are seeking an experienced Application Management Services (AMS) Lead to oversee the support, maintenance, and continuous improvement of a critical enterprise portal application. The ideal candidate will bring strong technical expertise across Linux environments, PHP development, Oracle databases, and production support operations, while providing leadership for application stability, incident management, and service delivery excellence.
Please note: Active Canada Security Level II Secret Clearance is mandatory for this position.

Key Responsibilities

•    Lead Application Management Services (AMS) activities for a mission-critical portal platform.
•    Act as the primary point of contact for application support, maintenance, and operational governance.
•    Manage incident, problem, and change management processes to ensure high application availability and performance.
•    Coordinate with business stakeholders, technical teams, and third-party vendors to resolve production issues.
•    Monitor application health, conduct root cause analysis, and implement preventive measures.
•    Oversee application deployments, patches, upgrades, and operational releases.
•    Drive continuous improvement initiatives to enhance system reliability, security, and user experience.
•    Provide technical leadership and mentorship to support and development team members.
•    Maintain operational documentation, support procedures, and service-level reporting.
•    Ensure compliance with security, audit, and governance requirements.

Required Qualifications

• Knowledge of:
  • Operating Systems: Red Hat Enterprise Linux (RHEL)
  • Development Technologies: PHP 8.1, Symfony 5.4 Framework
  • Database: Oracle Database 12c
• Proven experience leading AMS/Application Support teams within enterprise environments.
• Strong hands-on expertise with Linux, PHP, Symfony, and Oracle technologies.
• Experience supporting business-critical web applications and portals.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong stakeholder management and communication abilities.
• Ability to work effectively in a fast-paced operational environment.

Preferred Qualifications

• Experience with government or highly regulated environments.
• Familiarity with automated deployment and monitoring tools.
• Knowledge of application security best practices.
• Experience managing SLAs, KPIs, and service delivery metrics.

Work Arrangement

• Hybrid work environment; 3-days a week onsite

The base compensation range for this role in the posted location is: $124,488 - $152,152 CAD.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: 

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect.  We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

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Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.