Remote Email Deliverability Specialist at Customer.io
Kenyan Edu
Join Customer.io as a Remote Email Deliverability Specialist. Help clients optimize email deliverability with technical expertise and best practices for effective communication. In this full-time role, you'll be part of a dedicated team within Technical Support. Collaborate with Customer Success, Engineering, and Technical Support to resolve complex deliverability issues and enhance customer experience. By advising on email authentication and monitoring sender reputation, you'll drive successful email performance. Key Responsibilities:
- Act as a trusted advisor for deliverability concerns
- Audit and monitor sender setups across domains
- Collaborate with Engineering on technical deliverability issues
- Address compliance and acceptable use policy violations
- Equip teams with training and documentation for deliverability
- 2-4 years of email deliverability experience
- Knowledge of email authentication and infrastructure
- Proficiency with deliverability monitoring tools
- Experience with compliance standards in email
- Strong communication skills for client interactions
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