Broker Onboarding Specialist

Job Responsibility: Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, ThinkInsure, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, insurance, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of. This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG. What's in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

We're looking for our next Broker Onboarding Specialist. Could it be you? Reporting to the Supervisor, Broker Management, the Broker Onboarding Specialist is responsible for all aspects of Broker Agent and Brokerage Onboarding. This role will be responsible for ensuring compliance measures are met throughout the complete onboarding process for all broker agents and brokerages. The Broker Onboarding Specialist is responsible for registration, license verification, ongoing monitoring of broker activity and proactive identification of compliance issues. This role is results driven, competitive and exemplifies the spirit of a team player while also working individually. Need more details? Keep reading… In this role, responsibilities include but are not limited to:

• Implement the CTC Broker Onboarding Procedure and ensure effective and timely Broker registration.
• Monitor and update broker profiles in accordance with annual/bi-annual license requirements.
• Successfully contribute to the department's business plan through proactive call management.
• Partner with Residential Lending Operations team to support and service partners within assigned territories.
• Analyze and identify opportunities using reports to support growth.
• Identify a list of potential broker and partner relationships and provide personal support to help improve and strengthen the relationship.
• Develop and foster broker and partner relationships while always maintaining the highest level of professionalism and service standards.
• Ensure compliance measures are met on all new registrations of Agents and their brokerages.
• Monitor Agents/Brokerage licensing and ensure up-to -date information is retrieved and stored for new and existing partners.
• Balance strong problem solving and decision-making abilities while meeting performance targets and maintaining effective internal and external relationships.
• Together with the Marketing and Brand Management team, participate in the update of existing and creation of new broker communications including collateral materials, email content and innovative promotions.
• Maintain up-to-date knowledge of the competition, industry trends and market conditions.
• Ensure accurate record keeping - both electronic and paper based and ensure that all records are stored and retained to meet Company standards.
• Identify continuous improvement opportunities.
• Follow AML procedures on all files with an emphasis on “Know Your Client” rules.
• Proactively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conducts appropriate inquiries and investigations in relation to any such situation and ensures that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
• Adhere to compliance and operational risk controls in accordance with company's policies and procedures

So are YOU our next Broker Onboarding Specialist? You are if you…

• Have a post-secondary education.
• Have superior interpersonal and relationship building skills.
• Have strong knowledge of Google Applications, familiarity with the internet and related applications as tools for conducting research.
• Have good presentation, planning, organizational and time management skills
• Have solid written and verbal business communication skills.
• Are capable of handling multiple tasks and meeting stringent deadlines.
• Tactful, diplomatic and politely persistent.
• A results oriented and a high achiever.
• Are reliable, consistent, disciplined and have the highest level of integrity.
• Are self-motivated, confident and capable of working both independently and in a team environment.
• Bring a positive, can-do attitude to our organization, using creative solutions to solve problems.
• Have established and can build on healthy working relationships with your team and peers

Additional kudos if you…

• Have solid understanding of the characteristics, attributes and risk factors associated with various loan types

Additional information:

• Please note this role will be required to be in office 3 days a week

Sounds like you? Click below to apply! #LI-MC1 #LI-HYBRID At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us. Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.