RQ00712 - Business Analyst - Senior

Must haves:

• 3+ years of experience in Public Sector with developing complete Salesforce CRM solutions
  
• 5+ years of experience with Salesforce PSS Grantmaking or a closely related Salesforce cloud (e.g. Nonprofit Cloud, Public Sector Solutions, Health Cloud, Sales Cloud) Module
  
• 5+ years experience with Agile SCRUM methodology
  
• 5+ years experience with Microsoft Azure Dev Ops and User Story creation and overall business requirements analysis documentation
  
• 3+ years of experience with Salesforce and 3rd party system integrations
  

Responsibilities:

• Funding Management System ongoing business requirements analysis and definition supporting the Agency Regions and Sector Capacity and Performance (SCP) portfolios in the completion of the Funding Management System including future projects and system enhancements.
  
• Acting the single point of contact representing the Agency Regions and Sector Capacity and Performance (SCP) SMEs in the completion of the Funding Management System while collaborating with the vendor on:
  
• Business Analysis/Requirements Gathering
  
• Supporting the Development User Story refinement during the various Sprints
  
• Supporting User Acceptance Testing
  
• Participating in Sprint Reviews and Back Log management
  
• Ensuring that the vendor business requirements are captured and completed in accordance with the Agency highest standards.
  
• Supporting the business needs development of the Agency Enterprise CRM roadmap in partnership with various business stakeholders.
  

Requirements

Desired Skills:

• Agile Scrum Experience
  
• Azure Dev Ops Experience
  
• PMI Professional in Business Analysis (PMI-PBA) Certification and/or IIBA Capability in Business Analysis (CCBA) Certification
  
• Salesforce Certified Business Analyst Certification (an asset)
  
• Salesforce Certified Nonprofit Cloud Consultant Certification (an asset)
  
• Chartered Professional Accountant (CPA) or equivalent financial experience (optional)
  
• Experience in healthcare, transfer payment administration, or public sector funding management processes
  

Required Skills:

• Bachelor’s degree in computer science or equivalent experience
  
• 5+ years experience with delivering Salesforce CRM solutions
  
• 5+ years experience in software development methodologies such as Agile and SDLC
  
• Experience with Microsoft Office Word, Excel, PowerPoint, O365, Co-Pilot, SharePoint and Teams
  
• Proven critical thinking, analytical and problem-solving skills
  
• Excellent verbal and written communication skills
  
• Strong communications skills to engage with all stakeholders
  
• Proven track record for building strong working relationships
  
• Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively 
  
• A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines
  

Required Experience / Evaluation Criteria:

• Salesforce Solution Development Skills in Public Sector: 10 Points
  
• 3+ years of experience developing complete Salesforce solutions used in the Public Sector
  
• Experience with Public Sector processes and knowledge of Public Sector Enterprise Business Requirements artifacts (or similar), processes and practices, and ability to produce requirements documentation that comply with industry standard practices.
  

• Consulting & communication skills 10 Points
  
• Proven critical thinking, analytical and problem-solving skills
  
• Excellent verbal and written communication skills
  
• Strong communications skills to engage with all stakeholders
  
• Proven track record for building strong working relationships
  
• Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively 
  
• A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines
  

• Core Skills & Experience 50 Points
  
• Bachelor’s degree in computer science or Equivalent Experience
  
• 5+ years experience with delivering Salesforce CRM solutions
  
• 5+ years experience in software development methodologies such as Agile and SDLC
  
• Agile Scrum Experience
  
• Azure Dev Ops Experience
  
• PMI Professional in Business Analysis (PMI-PBA) Certification and/or IIBA Capability in Business Analysis (CCBA) Certification
  
• Salesforce Certified Business Analyst Certification (an asset)
  
• Salesforce Certified Nonprofit Cloud Consultant Certification (an asset)
  
• Chartered Professional Accountant (CPA) or equivalent financial experience (optional)
  

• Technical Skills 30 Points
  
• 5+ years of experience with Salesforce PSS Grantmaking or a closely related Salesforce cloud (e.g. Nonprofit Cloud, Public Sector Solutions, Sales Cloud, Health Cloud) Module
  
• 5+ years experience with Agile SCRUM methodology
  
• 5+ years experience with Microsoft Azure Dev Ops and User Story creation and overall business requirements analysis and documentation
  
• Experience with Microsoft Office Word, Excel, PowerPoint, O365, Co-Pilot, SharePoint and Teams
  

Deliverables Include:

• Ability to communicate clearly with business SMEs and collaborate with vendor counterparts to analyse business needs, document and summarize business requirements with the goal to solve business problems and present the appropriate solutions leveraging the Salesforce CRM platform.
  
• Ability to create business process flows and User Stories in Azure Dev Ops in support of designing and implementing Salesforce CRM solutions.
  
• Ability to create business test cases to facilitate Salesforce CRM Funding Management System user testing.
  
• Creation of appropriate business documentation artifacts in support of the Funding Management System pre go-live and post go-live
  

Must Haves: 

• 3+ years of experience in Public Sector with developing complete Salesforce CRM solutions 
  
• 5+ years of experience with Salesforce PSS Grantmaking or a closely related Salesforce cloud (e.g. Nonprofit Cloud, Public Sector Solutions, Health Cloud, Sales Cloud) Module 
  
• 5+ years experience with Agile SCRUM methodology 
  
• 5+ years experience with Microsoft Azure Dev Ops and User Story creation and overall business requirements analysis documentation 
  
• 3+ years of experience with Salesforce and 3rd party system integrations