Bilingual Patient Care Coordinator - (Remote)

Position Type:  Full Time

Department: Patient Support Programs

Work Location:  Canada

Work Arrangement:  Remote

Work Hours: Monday to Friday - standard business hours

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country


• State-of-the-art facilities to provide high-quality products and services


• The opportunity to be a part of a winning, high-performing team


• Collaborative, engaging workplace culture – we are passionate about our people!


• Flexible working environment that promotes a healthy work-life balance


• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued


• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

At Sentrex, we thrive when our people thrive. We are currently looking for a Patient Care Coordinator, to be the supportive force that empowers our Patient Programs. The ideal candidate will be a proactive problem solver with exceptional communication skills, and meticulous attention to detail. The Patient Care Coordinator, will be responsible for managing all aspects of Patient Coordination, including responding to frequently asked questions, responding to intermediate questions about the reimbursement process, medication delivery coordination, and internal coordination communication. The Patient Care Coordinator will provide continuous support for patients by utilizing their impeccable customer service skills and available resources to ensure patients receive optimal care throughout their treatment with ease and in a timely manner.  

A Day in the Life (What you will do here):

• Providing cross-coverage administrative support to all areas within the Patient Support Program including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports (daily, weekly, monthly etc.), data clean-up, meetings, maintenance of filing system, and general office/administrative duties as well. 


• Develops strong relationships with patients, caregivers, and their healthcare team by instilling confidence, trust, security, and relief.  


• Maintain an understanding of public, private and federal funding programs and reimbursement pathways.


• Help patients navigate the insurance landscape, walking them through how to find insurance forms, acquire signatures and submit to their insurers for a response 


• Providing effective and timely management of inbound faxes and email communication.


• Ensuring complete and high-quality data entry into our database systems. 


• Providing effective and timely management of inbound faxes and email communication. 


• Executing other ad-hoc administrative duties, as they are assigned. 


• Process data entry activities of pertinent information received at different points of contact during the delivery of Program services. 


• Engage in and manage email, phone, and fax correspondence. 


• Handle incoming and outgoing mail. 


• Prepare and send out Program letters and materials and work collaboratively with the team to complete a variety of administrative duties.   


• Order office supplies and maintain inventory. 


• Reports Adverse Events / Severe Adverse Events (AE / SAEs) by following SOP guidelines.  


• Complete all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards.  


• Maintain program data accuracy through review of program documentation for completeness and consistency. 


• Other duties as assigned by your manager 

What you need to ensure you are set up for success:

• Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services 


• Bilingualism (English and French) is required


• Experience working with Patient Support Programs is an asset 


• Professional and courteous telephone manner with strong attention to detail. 


• Excellent verbal and written communication, listening, and customer service skills 


• Proven ability to multi-task, set priorities, and manage competing deadlines in a fast-paced environment. 


• Accurately inputting information into various paper and electronic forms 


• Ability to learn quickly, adapt, and multi-task in a fast-paced and changing environment 


• Demonstrated ability to problem-solve and think creatively to achieve effective outcomes. 


• Comfortable working both independently and collaboratively within a team setting. 


• High level of proficiency with Information Technology as well as computer and software skills: Microsoft Office suite of applications, phone systems and databases 


• Typing skills and ability to be a strong functional user of various computer-based programs 


• Strong organizational skills with the ability to cope with changing priorities 


• Self-directed individual who can work independently with minimal supervision 


• Adheres to confidentiality policy when handling and managing patient data and information 


• Proactive, dynamic and demonstrates an ability to work in a team environment and collaborate with others in assisting with the delivery of administration services 

What makes you a great fit for this team: 

• Your commitment to providing a high level of service to your internal and external clients.


• You are highly adaptable with a track record of success during times of growth and organizational change.


• You have a proven track record of developing trust and influence at multiple levels.


• You demonstrate an impactful and candid communication style.


• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement


• Wellness Program (5 paid days off for your well-being!)


• Paid Sick Days


• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance


• Employee & Family Assistance Program


• RRSP Matching Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.

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