Bilingual Customer Service Representative (English + Polish or German) Remote, Healthcare Support
$20 - $25 per hourFull-time
Pharmacentra
Location: United States (Remote)
Job Type: Full-Time
Salary: $20 – $25 per hour
Industry: Healthcare, Customer Service, Contact Center
Job Summary
PharmaCentra LLC is hiring a Bilingual Customer Service Representative (English + Polish or German) to support our international healthcare customers.
This fully remote role is ideal for professionals who are fluent in English and Polish or German (C1+) , have customer service experience , and are comfortable providing support via phone, chat, and email .
You will help patients, providers, and customers solve billing, order, and account issues while delivering exceptional bilingual service in a fast-paced, healthcare environment.
Key Responsibilities (Keyword-Rich for ATS)
- Provide bilingual customer service support (English + Polish or German) across phone, email, and chat
- Resolve billing inquiries, order questions, account issues, and patient support requests
- Deliver empathetic, professional service while de-escalating challenging situations
- Accurately document customer interactions in CRM systems (Salesforce, Zendesk, or similar)
- Ensure compliance with HIPAA regulations and data privacy standards
- Maintain high customer satisfaction (CSAT) and key performance indicators (KPI)
✅ Required Qualifications (Knockout Criteria)
- Professional fluency in English + Polish or German (C1 level or higher) – candidates must demonstrate real-time bilingual proficiency
- Minimum 1 year of customer service experience (call center, remote, or healthcare environment preferred)
- Proven ability to switch between languages seamlessly during live interactions
- Strong communication, active listening, and problem-solving skills
- Experience with CRM systems, case documentation, and workflow management
- U.S. work authorization required
⭐ Preferred Qualifications
- Experience in healthcare, pharmaceutical, clinical research, or insurance customer support
- Familiarity with remote call center operations and virtual support tools
- Knowledge of HIPAA and patient confidentiality standards
Hiring Process
- Application review
- Bilingual language assessment (English + Polish or German)
- Virtual interview with scenario-based questions
Important: Please submit your resume in English.
About PharmaCentra
PharmaCentra LLC provides customizable contact center solutions for healthcare organizations, including pharmaceutical companies, clinical research organizations, and healthcare providers.
We offer a fully remote work environment , exposure to the healthcare industry without clinical work , and a chance to make a meaningful impact on patient and customer experiences .
Vacancy posted 9 hours ago
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