Executive Director, Nexus, Investor Delivery

About MUFG Investor Services

MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody, business consulting, and more. Operating from 17 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management landscape. As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution. To learn more, visit us at  .

Job Description

• Support Managing Director with ID location management, global initiatives, projects, planning, deliverables, budgeting.
• Ensure adherence to company and ID department policies and procedures contributing to the policy, procedures development and review
process, with emphasis on gaps/risks and ensuring regulatory requirements are adhered to.
• Support Client Integration, CSM and Business Development with new business generation, integration, retention.
• Manage as appropriate any sensitive or escalated queries/concerns from Clients, Investors, Fund Managers or internal MUFG Departments
adhering to a high-quality standard.
• Support Product development and Product Management with development of Operating Model and Systems/Technical Resources
• Manage and drive individual performance of all direct reports through regular one to one meetings, regular performance discussions, career
coaching and development as requested, annual performance reviews as per company standards. Foster a professional environment of
encouraging personal and professional development.
• Be part of internal Client Service Management and Line of Business framework, participate as required in regular service review calls or other
client or business-related initiatives
• Champion Investor Delivery initiatives with your management team, supporting the development of solutions, constructive feedback, and idea
generation from the team members.
• Assume a lead role or be a contributor to projects, instilling a culture that embraces innovation, change and supports a global operating model.
• Support and Promote MUFG’s core values of Trust, Challenge & Empowerment, Passion for Clients and Openness and Honesty

Qualifications

• Bachelor’s degree or above in a business-related field
• 10+ years of operations experience in financial services, fund administration, and asset management, with at least 5-10 years in a senior leadership capacity
• Demonstrate an ability to work independently and collaboratively and provide, guidance, assistance and training when required.
• Strong people leadership skills
• Strong business acumen
• Strong organizational skills with ability to effectively manage multiple priorities and meet deadlines.
• Professional written and verbal communication skills
• Demonstrate business logic and risk adverse approach to resource management and operations
• Extensive leadership experience in Investor Services, fund administration or related industry
• Understanding of current and future technology landscape

Additional Information

What’s in it for you to join MUFG Investor Services? 

Take a look at our careers site and you’ll find everything you’d expect working with one of the fastest-growing businesses at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways.  Our vibrant CULTURE. Connected team. Love of innovation, laser client focus. 

So, why settle for the ordinary?  Apply now for your next Brilliantly Different opportunity. 

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.

We are committed to using Artificial Intelligence (AI) tools responsibly and being transparent about what we do to build trust and confidence. At MUFG Investor Services, we use AI tools to support our recruitment process by helping us understand how well candidates’ applications align with the requirements of the role.

All AI recommendations are reviewed by our recruitment team before any decisions are made.

More information on our use of AI tools is available in our Privacy Notice available to you as part of your application.

MUFG is an equal opportunity employer.