Customer Service Coordinator
Full-time
Macdonald's Home Healthcare
We are seeking a C ustomer Service Coordinator to be the primary point of contact for clients seeking service and repairs to mobility equipment. In this fast‑paced role, you will manage a high volume of calls and emails, troubleshoot client concerns, and ensure efficient scheduling to support the daily operations of our Service team.
Key Responsibilities
- Coordinate service appointments for clients and healthcare professionals.
- Optimize daily schedules for Service team members, ensuring time for appointments and follow‑ups.
- Review staff schedules to identify issues or outstanding tasks.
- Troubleshoot client concerns by phone and provide clear, effective guidance.
- Verify part numbers, pricing, and labour details for quotations.
- Respond promptly to inquiries from team members and the service mailbox.
- Monitor workflow subtypes when needed.
- Understand warranty procedures and Master Standing Agreements.
- Manage scheduling during staff absences.
- Order parts for repairs.
- Complete accurate work orders and maintain service records.
- Communicate repair details and equipment issues clearly to clients.
- Build and maintain positive client relationships to encourage loyalty
- Perform additional responsibilities as assigned by management.
Required Qualifications
- Intermediate knowledge of Microsoft Office
- Excellent verbal and written communication
- Extremely organized and detail orientated
- Ability to handle multiple sources of information and maintain communication with all
- departments
- Previous experience working in a retail or customer service environment desirable but
not essential
We encourage everybody to apply even if they don’t meet all the qualifications. MHHC values diverse backgrounds and perspectives.
Why MHHC?
- Competitive Compensation: Attractive base salary plus commission.
- Comprehensive Benefits: Extended health coverage, RRSP/DPSP match, and more.
- Work-Life Balance: Generous vacation, Monday–Friday schedule.
- Recognition & Rewards: Anniversary program, referral bonuses, and tenure recognition.
- Growth & Support: Ongoing training, mentorship, and opportunities to advance
Vacancy posted 9 hours ago
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