Adminadvantage Operations Delivery Manager

Shape AdminAdvantage operations from Toronto in a hybrid management position focused on scalable delivery, governance, and prevention.Manulife’s Manager, AdminAdvantage Client Services, strengthens service consistency across varying client portfolios and complexity levels. You will lead senior escalations, coordinate systemic issue resolution, and influence operating models, processes, and tools. The role also develops team capability and embeds improvements across AdminAdvantage Operations.Key Responsibilities:
Act as senior escalation point for complex client issuesLead root cause analysis and preventative solutionsDrive workforce planning and resource allocationInfluence operating models, processes, and delivery frameworksEmbed improvements and sustain change across teamsRequirements:
Extensive leadership experience managing complex service teamsExperience overseeing large-scale client implementations preferredStrong project management and business analysis expertiseAbility to influence senior cross-functional stakeholdersFrench and English communication skills considered an assetLead operational governance, systemic resolution, and scalable change while developing teams serving complex AdminAdvantage client portfolios.
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