Adminadvantage Operations Leader

Manulife

AdminAdvantage Operations Leader shaping governance, risk management, and service consistency across Manulife client portfolios. French and English communication is required.This leadership role directs service execution for plan sponsors and develops team capability across complex portfolios. You will influence operating models, standards, and best practices while coordinating stakeholders. The position emphasizes reliable delivery, risk mitigation, and client outcomes.Key Responsibilities:
Establish governance frameworks and service delivery standardsCoordinate AdminAdvantage, Distribution, Underwriting, IT, and OperationsAnticipate portfolio risks and lead mitigation strategiesDrive root cause analysis and preventative solutionsStandardize and simplify complex operational processesRequirements:
French and English bilingual communication capabilityPost-secondary business, technology, or related educationLeadership experience in high-volume client-focused environmentsKnowledge of Group Benefits plan design and systemsStrong project management and business analysis expertise preferredShape AdminAdvantage operating excellence through governance, risk leadership, stakeholder alignment, and scalable service improvements for Manulife.
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