Cash Application Specialist

Job Responsibility:

Who we are:

Enghouse is a Canadian-based, publicly traded company (TSX:ENGH) that provides enterprise software solutions focusing on remote work, visual computing, and communications for next-generation software-defined networks. Enghouse shares are traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH”.

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About the role and what you will be doing:

Review and process daily payments received in accounting system from mail and bank reports. Process high volumes of transactions and remittances, scanning, invoicing, and reconciling items from potentially disparate pieces of the company's financial interests. Produce reporting analysis within the accounts receivable department.

Responsibilities:

• Reviews and processes payments received against outstanding balances for customer accounts based on remittance information from customers.
• Reviews credit balances, refunds, adjustments, and claim denials; reconciles, corrects and applies adjustments to billing records.
• Researches and resolves issues related to the application of payments received against open invoices on accounts.
• Ensure balancing between bank deposits and cash applied in the system and correct and discrepancies between AR processing and general ledger activity.
• Process journal entries based on Generally Accepted Accounting Principles ‘GAAP' and company policy.
• Resolve and process exceptions to credit card transactions.
• Support month-end close responsibilities and deadlines as needed.
• Report disputed items on a recurring basis.
• Address payment issues like double payments or other discrepancies
• Keep detailed record of communication shared with customers relating to any issue resolution of past due balances on account.
• Proactively implement process improvement.
• Assist department Supervisors and Managers with day-to-day activities.
• Performs other job duties as required.

What you offer:

• Bachelor's degree, post-secondary education or equivalent combination of experience and training
• 3+ years Accounts Receivable experience preferred.
• 3+ years of work experience in a multi-currency, multi-division environment
• 3+ years of relevant order processing experience, in a Billing or Order Management environment
• Experience with Great Plains an asset
• Advanced understanding of accounting, reconciliations, and accounts receivable functions.
• Knowledge of bookkeeping concepts and procedures.
• Advanced knowledge of Microsoft Excel and other Office 365 applications.

We also value:

• Strong attention to detail
• Ability to prioritize workload and handle workload changes as they occur within a fast paced environment whilst meeting deadlines.
• Ability to communicate precise information to customers relating to their account status, and to facilitate conflict resolution.
• Able to work well in a team environment and develop relationships with internal departments to resolve disputes and outstanding issues quickly.
• Self-starter who takes initiative.
• Able to maintain a high degree of confidentiality.

Who we are:

Enghouse is a leading global provider of software and services specializing in customer engagement, communication, and collaboration solutions. With a strong focus on innovation and customer success, Enghouse empowers businesses across various industries to enhance their interactions with customers and drive growth. Enghouse shares are traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH”.

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Enghouse is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

We are an Accessibility for Ontarians with Disabilities Act (AODA) compliant workplace. You can be confident that our recruitment and hiring processes will be modified to accommodate disabilities if requested.