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Our client, a prominent leader in the financial services and insurance sector based in Montreal, is seeking a Senior IT Change Governance Specialist to oversee and elevate their enterprise change management ecosystem.

Positioned at the nexus of technology and business operations, you will act as a strategic authority ensuring that system evolution never compromises operational resilience. Combining assertive leadership with strategic diplomacy, you will guide executive advisory boards, mitigate cross-functional risk, and uphold rigorous governance standards across the organization’s technology landscape.

Advantages
Prestigious Institution: Join an industry-leading organization renowned for its mature ITSM frameworks and technological scale.

High Visibility: Hold a pivotal governance role with direct exposure to senior IT management, business leaders, and technical authorities.

Modern Work Culture: Flexible work arrangements designed to promote work-life integration and professional well-being.

Professional Growth: Drive impactful change enablement strategies within a highly complex enterprise environment.

Responsibilities

Governance Leadership: Organize, facilitate, and drive weekly enterprise-wide Change Advisory Board (CAB) and Technical Advisory Board (TAB) sessions.

Risk Evaluation & Decision Authority: Conduct rigorous assessments of high-risk technology proposals, evaluating potential impacts to confidently grant approvals or issue rejections.

Conflict Resolution & Pushback Management: Navigate challenging conversations with confidence, resolve technical impasses, enforce governance boundaries, and maintain composure when issuing necessary denials.

ITSM Tooling & Configuration: Manage and refine change operational settings within ServiceNow, including approval rules, maintenance windows, and governance workflows.

Stakeholder Management: Establish strong partnerships across technical domain leads, sector coordinators, and business representatives to ensure seamless process alignment.

Continuous Process Elevation: Develop key performance metrics, executive dashboards, and operational benchmarks to elevate the organization's ITIL maturity.

Qualifications
Proven background in enterprise IT change management, committee facilitation, and cross-functional process oversight.

Assertive leadership persona with the ability to challenge technical teams, enforce policy adherence, and make firm decisions (ability to say "no").

In-depth mastery of ITIL best practices (ITIL v4 certification is considered a strong asset).

Advanced practical understanding of ServiceNow (CMDB structure, workflow design, risk scoring) and overall IT infrastructure dependencies.

Exceptional political acuity, emotional intelligence, analytical thinking, and conflict management skills.

Our client operates in Canada. The company takes all reasonable steps to limit the number of positions in Quebec that require knowledge of a language other than French, and only requires it when necessary and its existing bilingual employees are unable to perform these duties. Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in English (both spoken and written). In particular, this position will require the employee to interact with centralized internal departments (e.g., Operations / HR / Finance / Legal / Contracts / Sales) that support the organization in Canada and that do not speak French.

Summary
Location: Montreal, QC (Hybrid)

Job Type: Full-Time (Permanent / Contract)

Industry: Financial Services & Insurance / IT Governance

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process. show more