IT Support Technician

Hackett’s Cove, NS

Reference # JG- NLD-9368



Meridia Recruitment Solutions has partnered with Nautel on their search for an IT Support Technician to join their team.



About Nautel

Established in 1969 and headquartered in Hackett’s Cove, Nova Scotia, Nautel is a world leader in the design, manufacture, and support of high-power solid-state RF products for radio broadcast, navigation, sonar, and industrial applications. With over 55 years of engineering innovation, Nautel’s solutions are trusted by more than 20,000 customers across 177 countries. The company operates ISO 9001:2015 certified facilities in both Canada and the United States, employs a multidisciplinary R&D team of 50 engineers, and maintains a knowledgeable global support team available around the clock. Nautel is financially stable, conservatively managed, and deeply committed to long-term product support; a reputation built on decades of customer-first engineering.



The Opportunity

Reporting to the Manager of IT and Cybersecurity Operations, the IT Support Technician is a hands-on role responsible for delivering reliable day-to-day technology support to Nautel’s internal user base. This position plays a central role in maintaining the health and continuity of Nautel’s IT environment, from desktop support and asset management to security systems and backup administration. It is an excellent opportunity for a technically capable and service-oriented professional to grow within a globally recognised manufacturing and engineering organisation.

Please note: this role requires the ability to obtain and maintain Controlled Goods and other security clearances.



Core Responsibilities

• Provide day-to-day desktop support including troubleshooting, maintenance, and repair of hardware and software across desktops, laptops, printers, and phone systems.
• Deliver consistent IT services to all Nautel users at defined service levels.
• Provision new users with appropriate equipment and access in accordance with IT standards.
• Process and document changes associated with new hires, role transitions, and employee departures.
• Track and maintain an accurate inventory of all IT assets, including licences, computers, mobile devices, servers, switches, and firewalls.
• Administer anti-virus and endpoint protection systems; respond to and remediate malware threats.
• Administer and monitor data backup systems to ensure continuity and recoverability.
• Administer the wireless LAN service.
• Serve as an IT resource on business and technology projects as required.

Additional Responsibilities

• Maintain and update IT documentation to reflect current configurations, processes, and procedures.
• Provide user training on IT tools and systems, including one-on-one, small group, and web-based formats.
• Communicate significant IT issues and incidents to the broader IT team in a timely and appropriate manner.
• Contribute feedback and suggestions for improving IT processes, procedures, and tooling.
• Serve as back-up support to other IT team members as needed.
• Be available for after-hours or on-call support as required.

Qualifications

Required

• IT diploma (2-year programme) or equivalent practical experience; candidates with 3+ years of hands-on experience and no formal credentials will also be considered.
• 1+ year of directly related IT support experience.
• Solid working knowledge of Windows operating systems, Microsoft Office, and enterprise IT environments.
• Familiarity with IT asset management, endpoint security, backup systems, and wireless networking.
• Strong troubleshooting skills with the ability to diagnose and resolve hardware and software issues independently.
• Clear and professional written and verbal communication skills across technical and non-technical audiences.
• Demonstrated ability to prioritise competing tasks and manage workload without close supervision.

Nice to Have

• Experience with ERP or business systems (e.g., SYSPRO or similar platforms).
• Familiarity with IT service management frameworks or ticketing systems.
• Experience supporting users in a manufacturing or engineering environment.
• Knowledge of Controlled Goods regulations or experience working in a security-cleared environment.

To express interest in this opportunity please apply online by clicking “Apply Now” below:

For more information about this exciting opportunity please contact Jamie Grant, Partner, at View email address on meridiarecruitment.ca or Nick Leadbetter, Senior Recruitment Specialist, at View email address on meridiarecruitment.ca . If you require accommodation to participate in the recruitment process, please let Nick know.

Meridia Recruitment Solutions connects leading organizations with top talent by building strong relationships and creating ideal matches with candidates because we are only successful when you are. We appreciate your interest in this opportunity.

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